2020 Chrysler Pacifica included in the display recall

Fiat Chrysler Automobiles is recalling 318,537 cars, minivans, SUVs, and trucks because backup camera images can remain on the infotainment system screen after the vehicle has been shifted out of Reverse.

This screen behavior conflicts with federal motor vehicle guidelines, and it raises the concern that a lingering rearview image may distract the driver and increase the risk of a crash. The federal rules allow for an image to linger for 10 seconds. FCA has found that under certain circumstances, the image would appear longer.

This recall impacts certain 2019–2020 models with the 8.4- and 12-inch screens.

An FCA spokesman told CR that the automaker is unaware of any related accidents or injuries, and that the recall is being conducted to ensure regulatory compliance.

FCA will notify owners, with the recall action expected to begin May 22, 2020. Dealerships will update the software at no charge. 

The Details

Vehicles Recalled: Certain vehicles equipped with 8.4- or 12-inch radio displays:

The problem: A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of Reverse.

The fix: The radio display software will be updated over the air or by a dealership, free of charge.

How to contact the manufacturer: Owners may contact Chrysler customer service at 1-800-853-1403.

NHTSA campaign number: 20V191000. Chrysler's number for this recall is W30-W37.

Check to see whether your vehicle has recall: The National Highway Traffic Safety Administration website will tell you whether your vehicle has any recalls that need to be addressed.

If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have one. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly.

Stay informed about recalls that might affect your vehicle by using our Car Recall Tracker. Create a free account now to become a CR member.

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