Product Reviews

Welcome to Consumer Reports.

We’re so glad to have you as a member. You now have access to benefits that can help you choose right, be safe and stay informed.
The Cherokee finally gives Jeep a small SUV for those who want the brand's trail cred but don't want to pay Grand Cherokee prices. And while it does offer a lot of workhorse capability for this class, it fails to get a lot of the day-to-day basics right. The list of flaws is long. Performance and fuel economy from the four-cylinder engine is pathetic.
Alerts
There are 6 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Side and head protection air bags.
Road Test

The Cherokee finally gives Jeep a small SUV for those who want the brand's trail cred but don't want to pay Grand Cherokee prices. And while it does offer a lot of workhorse capability for this class, it fails to get a lot of the day-to-day basics right.

The list of flaws is long. Performance and fuel economy from the four-cylinder engine is pathetic. It struggles and feels underpowered, while returning only 22 mpg overall, which makes the Cherokee one of the least fuel-efficient models in this category. The V6 is far more pleasant and is definitely the better choice, but it still isn't particularly quick. A new nine-speed automatic transmission may give the Cherokee bragging rights, but it delivers rough, unrefined, and ill-timed shifts. Thick roof pillars hurt visibility and the driving position is awkward. Handling is competent but dull, and the ride is jittery.

Seating
2 front, 3 rear
Drive Wheels
4WD , AWD , Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 9-speed Automatic
Engines Available
  • 2.4-liter 4 (184 hp)
  • 3.2-liter V6 (271 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Jeep Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

“When it rains, the car is wet inside. Dealer says it's not a leak but that drains have to be cleared. I am paying to have drains cleared once every month”

Douglas R., NY (2016 Jeep Cherokee Limited 3.2-L V6)

“water entering front passenger footwell”

Anonymous, OR (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)
Squeaks or rattles

“Moonroof squeaks/rattles required lengthy repair time. Known issue with manufacturer's bulletin”

Matthew S., MN (2016 Jeep Cherokee Limited 3.2-L V6)

“Rattle noise when the fan was running”

Anonymous, CA (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)

“There indescribable squeaks that occur during driving, have not been able to isolate issue and dealer can't find it”

Scott B., PA (2016 Jeep Cherokee Trailhawk 3.2-L V6)

“Sun roof rattles loudly, Have to keep it partially open to keep it quiet. Dealer unable to fix it”

Anonymous, PA (2016 Jeep Cherokee Trailhawk 3.2-L V6)
Wind noise

“Doores/windows don't seem to close all the way. Wind and noise come through gaps”

Douglas R., NY (2016 Jeep Cherokee Limited 3.2-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

“car doesn't shift when temp is below 20”

Anonymous, NY (2016 Jeep Cherokee Latitude 3.2-L V6)

“The CVT on this vehicle is AWFUL! From a stop, it takes much too long for the transmission to engage under acceleration, and while cruising if you need to find passing power the transmission dies then revs very high, sometimes creating a "slamming" effect causing the whole vehicle to buck violently. Worst tranny I've ever driven. Thank goodness it's a company car”

Eric M., GA (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)
Slipping transmission

“each time I stopped at a light and then stepped on the gas the car dragged”

Harvey M., FL (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)
Transmission computer

“car was dragging when I stepped on the gas after a light change”

Harvey M., FL (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)

“Transmission was re flashed due to a delay in shifting from park to drive”

C M., IL (2016 Jeep Cherokee Latitude 3.2-L V6)
Transmission sensor or solenoid

“The transmission was repaired and 3 days later the same sensor needed to be repaired”

Anonymous, AZ (2016 Jeep Cherokee Latitude 2.4-L 4 Cyl)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

“The display would freeze in the middle of using it”

Charles A., NY (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)

“salesman was walking us thru everything after we bought the new jeep, when he got to setting up the u-connect the screen was froze & they kept the jeep for 2 weeks & replaced the defected unit .they gave us a new car to drive while it was in the shop”

Anonymous, MN (2016 Jeep Cherokee Latitude 2.4-L 4 Cyl)
In-dash navigation system (GPS)

“The symbol indicating the location of the vehicle on the map was way off. At one point, it showed me in the middle of the ocean”

Charles A., NY (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)

“Poor reception on the Satellite radio. Frequent dropouts”

Anonymous, VA (2016 Jeep Cherokee Overland 3.2-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

“See previous comment on EPB - the systems are "interconnected" by large scale vehicle control modules - Powertrain and Vehicle modules”

Anonymous, MI (2016 Jeep Cherokee Latitude 3.2-L V6)
Parking brake

“EPB system would not release; vehicle could not be moved. Had to have EPB switch replaced and EPB system checked. Problem related to an electrical / control problem that cropped up again later (not an EPB issue but an ECM / BCM module issue to which the EPB / ABS controls have to "talk")”

Anonymous, MI (2016 Jeep Cherokee Latitude 3.2-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Headlights

“During rain storms the entire electrical system for the dash, wipers and exterior lights fail. The dealer claimed that there was nothing noted in the computer and could not recreate the occurrences”

Anonymous, WI (2016 Jeep Cherokee Latitude 3.2-L V6)

“There was a recall on the wiper motor”

Scott B., PA (2016 Jeep Cherokee Trailhawk 3.2-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Differential

“The rear differential had a torque converter that was leaking transmission fluid due to a defective seal. The vehicle had to be flat towed to the dealership for repairs. The dealer installed a whole new differential under warranty in a one day turn around”

Anonymous, ON (2016 Jeep Cherokee Overland 3.2-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Heater system

“Poor heating - turned out to be a pinched hose”

Anonymous, NY (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“The check engine light kept coming on - after 3 times in the shop they replace the computer board and have't had any issues since”

Anonymous, WI (2016 Jeep Cherokee Latitude 2.4-L 4 Cyl)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Change Vehicle