Jeep Cherokee

"Shifting from 4th to 5th gear the transmission slams"

"when you accelerate from a stop into traffic the car hesitates and when it does move it accelerates excessively."

"Just not a well sorted transmission (very well knowen). 9 speed that NEVER uses 8 or 9. Rough shifting and hunting for the right gear for the situation. Various software updates has improved it some."

"I will have the car in reverse to back out of some place. I will shift the car to first, but it won't engage. I'm literally sitting in traffic and the car won't move. I have to floor the accelerator and then the car will suddenly lurch forward. Although the car is an automatic, it reminds me of my former stick-shift cars, as it feels like the transmission won't engage first gear"

"Bangs into gear at time or hesitates to go into gear"

"It would slam into gear"

"Transmission shifting is very jerky. Have taken it in and was told it was functioning as designed. When at a complete stop and accelerating transition is very jumpy and rough"

"Vehicle occasionally jerks violently when accelerating from a stopped position. The dealer adjusts the software. It stops for a while then comes back"

"Never fully repaired. Problem exists since soon after purchase. Service department adjusts to a different problem. But never correct"

"Transmission shifts in a rough, clunky fashion particularly in gears 1-4. It feels like a 3-speed auto transmission of the 1950's instead of the 9-speed computerized transmission that it actually is. Chrysler has provided 5 or more software updates, but none have really corrected the basic problem"

"Transmission is not right for the car"

"Doesn't downshift into first quickly enough, then lurches. Jeep is unable to fix the problem"

"Transmission light came on when shifting across the 2 different clutches in the right circumstances"

"The shifting was smooth when I bought the vehicle but after approx 2,000 the shifting became very abrupt almost overnight"

"Dealer said car would "learn" driving habits however it would shift at strange times. Wife said car was "possessed""

"SOFTWARE UPDATES HAVE NOT TOTALLY RESOLVED THE ROUGH SHIFTING"

"delay in shifting down when coming to stop, causing no power when trying to accelerate from stop, delay in shifting when trying to accelerate"

"car seems to shift gears too often"

"We've talked to dealers across the country, when we get oil changes, they supposedly fixed the problem but it is still there, no one seems to know how to fix it. This is an automatic, and when moving from a stop, all the sudden (without any warning) the transmission makes a loud clunking sound as if the darn transmission dropped out! It's scary as we don't know why it does that and more frustrated that the dealer's service departments don't know or can't fix. There was a warranty repair "fix" for this problem, so Chrysler/Jeep knows of the issue. The one time we did have this "fixed" only to have it happen again and again afterward, with no success from Jeep."

"The transmission has an intermittent shifting "clonk" between 25 and 40. Also, in down shift mode. Dealer has been unable to duplicate problem. Still have mileage and time on warranty, so the dealer keep driving to see what happens."

"It jerks HARD at 42mph on an incline. No one seems to be able to fix it. It started after we had to have an under warranty replacement of the wiring harness in 2017."

"Has been in 7 times they are unable to fix"

"The 1st year the transmission was great. Shifted smooth and quick. Then at the one year mark, during a state (MA) inspection at the dealer, they flashed / reprogramed the transmission. b/c so many transmissions were failing. to protect a 2nd gear dog clutch? Ever since the transmission hangs up in third gear during deceleration even as slow as 1-3 mph. it will not down shift. Press and hold the accelerator to the floor because your about to be hit by a car T-boned or rear ended and if lucky it will slam into a lower gear ( BANG ) and get you out of the way. I've brought it right back to the dealer to have it looked at, and also at every service apt since and I inform them how bad the transmission is. Every time I'm told it is operating as designed... Very dangerous, I won't let anyone else drive the car. If you come to a yield or roundabout, Even though there is lots of room to merge in, The jeep lags so badly in 3rd gear and moves so slowly I'm either almost rear ended by the car behind or in a crash with the merging cars. Even worse crossing intersections. Unsafe. Before they flashed / reprogramed the transmission it was a great driving car. Now its the worst driving vehicle I've ever owned. This is a very common problem with the 2014 and 2015 model years. Hoping / praying for Jeep to step up andr resolve this ongoing very common problem"

"It will not shift into the lower gear, hard thuds when slowing down, revs up when coming to a stop, slams into different gear if coasting through a yield sign or stop sign."

"Transmission has always been a problem, bad enough Jeep has replaced the transmission. Shifting, usual a very noticeable hard shift slowing down or accelation from a stopped position. Adjustments are made, seems better but returns within a few weeks of driving. I don't get used to it, just tolerate it any finally back to the dealership. Should go back more often I quess, but they obviously can't fix it so I just hope for a total breakdown. I know they might have to replace the transmission again if that happens, but it's their expense because I bought the ultimate extended warranty. I also know replacement won't fix the problem, It's just a bad sitiuation. Soo I am stuck until I trade it off and some new driver gets stuck with it."

"Rough shifting during early acceleration and with the need to let off of the accelerator due to traffic conditions slowing. Same rough shifting in early acceleration up inclines."

"Vehicle surges at times while at slow speed. Also, it hesitates going up an incline while going at a slow speed."

"Transmission would bang into gear periodically."

"While towing would not down shift properly, stuck in third gear."

"The 9 speed transmission had numerous software issues."

"After several computer flashes of the TCM and PCM, the Jeep still has shifting problems when doing a slow rolling stop. It rarely shifts into 1st and that can leave you in 2nd causing an hesitation when trying to pull into busy traffic. Also I have never seen the transmission shift into 9th gear even at high speeds."

"The computer cause the transmission to hesitate when accelerating"

"Several times over the past year the transmission would jerk when shifting."

"Jeep recalled the vehicle to an adjustment and it seems fine now"

"Dealer fixed with download"

"7500 miles. Went in for recall. After recall transmission would not downshift properly. when coming to a stop. Problem was erratic and didn't happen all the time. Returned to dealer and result was replace transmission. Still waiting. Shifting erratic"

"The 9 speed auto transmission consistently has rough shifting in gears 1-4. It often abruptly clunks into another gear, occasional leaving you powerless For a split second. It also has a second or 2 delay when changing from "D" to "R" or vice versa. It is not a good vehicle to be used for a bank robbery with its hesitant and uncertain shifting!!!"

"Transmission hesitates sometimes taking off. Dealer looked at it still has the problem."

"Transmission has a rough shift sometimes at 31 mph and 41 mph."

"Like the look of my Jeep but concerned with the transmission issue I'm experiencing."

"This transmission has never shifted correctly, smoothly. biggest problem is in actual shifting"

"Lower gears hesitate, then jerk when finally engage. Computer updates provide temporary fixes."

"rough gear changing which has been a problem and the computer software update by the company didn't help. ."

"Would go into neutral 5 times and not move"

"In for service twice to adjust transmission software/settings for hesitation & lurching. Problem not completely fixed after two visits"

"This jeep has had shifting issues from the first week. It has been in the service department 5 times in the first year for the same problem and not ever fixed. The transmission shifts erratically in 1-3 gears. Sometimes not moving when accelerating from a stop. Never shifts smoothly and the severity varies leaving me unsure how to navigate into traffic. It shifted into neutral once while driving 45 mph. This car is unsafe. Once 40 mph is achieved it is a smooth ride. I have a lemon law lawsuit"

"repaired once, replaced once no improvement so replaced transmission"

"Jeep has a computer controlled 9 speed trans. It has been at the dealers for last 3 weeks. They have not been able to fix it. Auto tech exceeds dealers ability to diagnose and repair"

"recall"

"Transmission Software update recall performed during first oil change"

"Transmission not shifting properly so dealer had to replace the transmission module. Had loaner car for three days"

"SOFTWARE UPDATES HAVE NOT TOTALLY RESOLVED THE ROUGH SHIFTING"

"Warranty recall required updating transmission software. Now it is sluggish and hesitates when down shifting. Dealership is researching solutions :-("

"shakes in 2nd gear"

"Odd shifting when going in reverse on start-up and occassionally on the highway. Took it in and there was a recall for a reprogramming"

"Service Transmission light came on with less than a week on the vehicle. Transmission Control Module had to be replaced. Seems to be fine now"

"Dealer calibration done due to manufacturer recall"

"At intermittent times the transmission would shift with a sudden clunk. The dealer made an adjustment and the problem was resolved."

"I just did. We only have one Jeep Cherokee, not two"

"According to Jeep, there was a bulletin/update concerning the computer, this was the 'fix' we had done. But it really didn't fix the clunking issue."

"Since purchase, Jeep has provided updates to the transmission computer system to correct some shifting problems. Each update helped and we currently don't have any issues with the transmission or computer"

"Various warning lights and severe shifting issues on two events were ultimately rectified by a new battery, even though the problems presented in transmission."

"car just stopped on the highway. turned off , then restarted it then all was ok. took in for service and was told trans. computer needed re set"

"Dealers indicates software is reason transmission shifts rough and slips. Have reinstalled software for transmission and updated software several times without problem being corrected."

"The software had to be updated."

"Transmission was leaking. The dealer successfully repaired it"

"They (engineers) finally came up with some software to solve the problem"

"A heat sensor "went" at @7500 miles. The entire transmission had to be replaced. More problems have followed. Chrysler has been a nightmare to contact and to have them call you back. This is the only way a customer has to communicate"

"Display screens turn off periodically with flickering. Presets are lost. Dealer unable to fix."

"Initially, screen was going gray but would come back after restarting the car. Finally (app. 3 days later) the screen went black"

"No touch screen controlls"

"Started to go blank right after the warranty expired. It would not come on when the car started, then gradually would come on with the intervals taking longer over time. Oddly, if you pressed the touch screen where a function should be, that function would work even if the screen was blank. Now the screen still will display after driving 20-40 minutes of driving; displays faster on warmer days. On some very warm days will come on right away. Took to Jeep dealer and they said rep;lace whole unit for 800.00. Makes little sense to me when obviously it is a component of the unit that is malfunctioning; likely one that regulates power flow to the display vs.touch-screen functions. Took to another mechanic who checked all power-flow to the unit and verified power to unit all correct. But also clueless about repair."

"The head unit failed. Lost control of climate controls, radio, phone, gps, back up camera. Could only start Jeep and get dealer hoping nothing else would fail."

"The navigation system consistently provides inaccurate information; sending us into the wrong lanes when approaching an exit or sending us in the wrong direction. My Garmin Nuvi that is several years old still provides better directions"

"System does not allow you to change destination while you are driving. You are required to stop and put the ?? in park to change"

"Updated information is unavailable. New roads are not show and freeway improvements are not updated"

"Giving wrong info. Lost. Unable to connect"

"GPS components failed, causing the system to direct the driver to non-existent roads and turns. After almost eight months, the dealer replaced the entire UConnect hardware"

"NUMEROUS TIMES THE NAV WOULD NOT ALLOW ME TO PUT IN THE CORRECT OR INTENDED STREET NUMBER - IT WOULD LOCK OUT THE DIGITS I WAS TRYING TO ENTER"

"Maps are trash, waiting for new maps"

"The driver assist does not work in the snow"

"Dealer installed an upgrade"

"Was not able to locate my car's position in order to give driving directions."

"As far as I can tell, the Bluetooth feature just stopped working."

"Even after updating the system at a Chrysler dealer, we still receive messages the "There are no phones connected" message. Additionally, calls are frequently dropped in areas in which we are seeing 4 bars. Terrible system!!!"

"intermittent static on some radio stations (AM)"

"There is no "off" button for the radio/sound system. You can mute it when you are in the car, but when you turn the car off, it "forgets" the mute, so that when you get back in the car, the sound system is on. The only way to not have the sound system playing when you get in the car is to turn the volume to zero"

"Doesn't always clearly tune in local stations. Also the passenger window won't go up and down"

"Multifunction radio system antenna developed intermittent static discharge"

"static on the radio in some locations but not all the time"

"Satellite radio (Sirius) plays only intermitently"

"Sirius radio does not work...replaced original radio for that reason...replacement radio only gives intermitant signal...all other aspects of the radio work well"

"The radio and the ENTIRE Uconnect system is glitchy. At times not working at all. Probably due to software issues that cannot be undated even though Jeep offers updates for the system. quote from the dealer the entire radio would have to replaced in order for it to take the updates"

"Problems with the navigation system - after an update it doesn't work properly."

"the "updates" have wiped out some of the memory settings along with other minor annoyances and glitches though nothing safety related."

"Uconnect system does NOT take the recommended updates. Causing features to be not available. Stop start system is a JOKE!"

"This particular year had multiple software issues requiring multiple trips to the dealer for fixes."

"The car stopped functioning properly- stuck in about 4th gear plus lots of warning lights on dash"

"car died running down highway. Right front tire was not turning at same speed and locked up"

"Voice texting constantly going out"

"Early model year transmission was replaced with a new transmission"

"The transmission was replaced between 10,000 and 12,000 miles. It was covered by warranty"

"Needed completely new transmission and PTU (took over a month, all under warranty)"

"engine revs too high on downshift. stumbles starting from dead start"

"Transmission failed; replaced under warranty"

"ml light came on - took to dealer. They installed a new transmission, because the one I had could not be fixed"

"On the 3rd trip for the transmission not shifting smoothly or the Service Transmission light coming on they replaced the entire transmission"

"A month later after replacement got another error that AWD was temporarily unavailable. No problems were identified. Then a tire sensor went bad and then a part had to be replaced in my front left axle <10000 miles. Fixed but still vibrating issues"

"recall service resulted in transmission replacement"

"locked-up - had to be towed in"

"Replaced transmission. Car lurched forward after being placed into park. Shifted poorly after transmission software update. Overall rough shifting"

"Had 650 miles on it and it had complete failure of the transmission. In service department for three weeks until Chrysler sent new one"

"REPLACED AT 2,300 MILES. DRIVEN ROUGH EVER SINCE. TRANSMISSION SOFTWARE IS JUST AWFUL. SHIFTS ALL THE TIME AND CHANGES IN THE FIRST 4 GEARS IS FELT MOST TIMES. NOT SMOOTH AT ALL"

"Recall notice indicated I return for inspection"

"A part failed within the transmission that resulted in a complete failure necessitating replacement"

"My transmission had to be replaced because of overheating. When I got it back, 22 days later, the transmission computer didn't work properly! This took another 3 days to replace!"

"The new cherokees appear to have a transmission that shipped from the factory with defects"

"Transmission had to be changed at 2000 miles, and rear differential makes a whistling noise"

"New Jeep required a transmission replacement after 2,000 miles. Is my impression, after talking with other owners, that this problem is widespread. apaert from this problem, car has been WONDERFUL"

"At an oil change the technician noticed the transmission housing appeared to be leaking. Took it to the dealer and it was determined to be a not unusual problem with the manufacturer of the housings. It was replaced under warranty (whew!)."

"Transmission previously services 4 times with "computer updates" to supposedly resolve issues. Finally replaced trans. 9000 miles later, gear box suffered total failure and wouldn't shift higher than 4th gear. Car in shop more than 3 weeks waiting for backordered part."

"A warning light came on. I couldn't figur the problem. Since it was still covered by warranty I returned to the dealer. I was told the trans needed replacing. I was loaned a rental. My vehicle was returned 4 days later. Still not satisfied with the trans mission performance. Otherwise the vehicle operates fine."

"The transmission was replaced"

"During initial year. of ownership, I had the transmission electronic controls fixed 3 times. Then they just replaced it completely. It was covered by warranty. I had this problem 3 yrs, 3 months AFTER the replacement. The replacement had a 3 yer warrnaty, and they would not honor it because it was 3 months beyond warranty. Obviously, this is a system issue with Jeep."

"Leaving driveway vehicle just abruptly stopped and light came on transmission failure, contact you dealership. We called dealership and they said call tow truck. We were without a vehicle for 8 days and a rebuilt/new transmission was installed under warranty. Our cost was the tow truck."

"Transmission was defective and had to be replaced. Learned it was a common problem with this model."

"Transmission housing was found to be leaking at a routine service. Dealer acknowledged the problem with the supplier of this particular housing and the transmission was replaced under warranty. Because it was found early, it was only out of service for the replacement appointment."