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The Cherokee finally gives Jeep a small SUV for those who want the brand's trail cred but don't want to pay Grand Cherokee prices. And while it does offer a lot of workhorse capability for this class, it fails to get a lot of the day-to-day basics right. The list of flaws is long. Performance and fuel economy from the four-cylinder engine is pathetic.
Alerts
There are 6 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2016 Jeep Cherokee has been recalled 6 times by NHTSA. View Recalls
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Overall Reliability Verdict
Potential Trouble Spots
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Jeep Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

“When it rains, the car is wet inside. Dealer says it's not a leak but that drains have to be cleared. I am paying to have drains cleared once every month”

Douglas R., NY (2016 Jeep Cherokee Limited 3.2-L V6)

“water entering front passenger footwell”

Anonymous, OR (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)
Squeaks or rattles

“Moonroof squeaks/rattles required lengthy repair time. Known issue with manufacturer's bulletin”

Matthew S., MN (2016 Jeep Cherokee Limited 3.2-L V6)

“Rattle noise when the fan was running”

Anonymous, CA (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)

“There indescribable squeaks that occur during driving, have not been able to isolate issue and dealer can't find it”

Scott B., PA (2016 Jeep Cherokee Trailhawk 3.2-L V6)

“Sun roof rattles loudly, Have to keep it partially open to keep it quiet. Dealer unable to fix it”

Anonymous, PA (2016 Jeep Cherokee Trailhawk 3.2-L V6)
Wind noise

“Doores/windows don't seem to close all the way. Wind and noise come through gaps”

Douglas R., NY (2016 Jeep Cherokee Limited 3.2-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

“car doesn't shift when temp is below 20”

Anonymous, NY (2016 Jeep Cherokee Latitude 3.2-L V6)

“The CVT on this vehicle is AWFUL! From a stop, it takes much too long for the transmission to engage under acceleration, and while cruising if you need to find passing power the transmission dies then revs very high, sometimes creating a "slamming" effect causing the whole vehicle to buck violently. Worst tranny I've ever driven. Thank goodness it's a company car”

Eric M., GA (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)
Slipping transmission

“each time I stopped at a light and then stepped on the gas the car dragged”

Harvey M., FL (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)
Transmission computer

“car was dragging when I stepped on the gas after a light change”

Harvey M., FL (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)

“Transmission was re flashed due to a delay in shifting from park to drive”

C M., IL (2016 Jeep Cherokee Latitude 3.2-L V6)
Transmission sensor or solenoid

“The transmission was repaired and 3 days later the same sensor needed to be repaired”

Anonymous, AZ (2016 Jeep Cherokee Latitude 2.4-L 4 Cyl)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

“The display would freeze in the middle of using it”

Charles A., NY (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)

“salesman was walking us thru everything after we bought the new jeep, when he got to setting up the u-connect the screen was froze & they kept the jeep for 2 weeks & replaced the defected unit .they gave us a new car to drive while it was in the shop”

Anonymous, MN (2016 Jeep Cherokee Latitude 2.4-L 4 Cyl)
In-dash navigation system (GPS)

“The symbol indicating the location of the vehicle on the map was way off. At one point, it showed me in the middle of the ocean”

Charles A., NY (2016 Jeep Cherokee Limited 2.4-L 4 Cyl)

“Poor reception on the Satellite radio. Frequent dropouts”

Anonymous, VA (2016 Jeep Cherokee Overland 3.2-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

“See previous comment on EPB - the systems are "interconnected" by large scale vehicle control modules - Powertrain and Vehicle modules”

Anonymous, MI (2016 Jeep Cherokee Latitude 3.2-L V6)
Parking brake

“EPB system would not release; vehicle could not be moved. Had to have EPB switch replaced and EPB system checked. Problem related to an electrical / control problem that cropped up again later (not an EPB issue but an ECM / BCM module issue to which the EPB / ABS controls have to "talk")”

Anonymous, MI (2016 Jeep Cherokee Latitude 3.2-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Headlights

“During rain storms the entire electrical system for the dash, wipers and exterior lights fail. The dealer claimed that there was nothing noted in the computer and could not recreate the occurrences”

Anonymous, WI (2016 Jeep Cherokee Latitude 3.2-L V6)

“There was a recall on the wiper motor”

Scott B., PA (2016 Jeep Cherokee Trailhawk 3.2-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Differential

“The rear differential had a torque converter that was leaking transmission fluid due to a defective seal. The vehicle had to be flat towed to the dealership for repairs. The dealer installed a whole new differential under warranty in a one day turn around”

Anonymous, ON (2016 Jeep Cherokee Overland 3.2-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Heater system

“Poor heating - turned out to be a pinched hose”

Anonymous, NY (2016 Jeep Cherokee Sport 2.4-L 4 Cyl)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“The check engine light kept coming on - after 3 times in the shop they replace the computer board and have't had any issues since”

Anonymous, WI (2016 Jeep Cherokee Latitude 2.4-L 4 Cyl)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
ELECTRICAL SYSTEM:WIRING
May 17 2018
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
What should you do:
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V332000
Potential Number of Units Affected: 4846885
EQUIPMENT
Dec 21 2017
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Summary:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
What should you do:
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V824000
Potential Number of Units Affected: 61791
SEATS
Aug 10 2016
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
What should you do:
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V590000
Potential Number of Units Affected: 1827
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
May 11 2016
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Summary:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
What should you do:
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V284000
Potential Number of Units Affected: 1029
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
May 11 2016
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Summary:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
What should you do:
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V287000
Potential Number of Units Affected: 52
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
Dec 09 2015
A short circuit in the module increases the risk of a fire.
Summary:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
What should you do:
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 15V826000
Potential Number of Units Affected: 32784
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