Jeep has refreshed the Cherokee, giving it a face-lift, additional creature comforts, and a new turbocharged engine option. But despite those improvements, it’s still a mediocre model -- with little to like -- in a popular and competitive segment. It still suffers from an uncooperative transmission, a stiff ride, and mundane handling.
    Alerts
    There are 2 recalls on this vehicle. Learn More.

    Reliability

    We expect the 2022 Cherokee will be less reliable than the average new car. This prediction is based on data from 2019, 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

    Overall Reliability
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot
    The 2020 Jeep Cherokee has been recalled 2 times by NHTSA. View Recalls
    Research Years * Redesign year
    Worse Better
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    Overall Reliability Verdict
    NA
    NA
    POTENTIAL TROUBLE SPOTS
    Engine Major
    NA
    NA
    Engine Minor
    NA
    NA
    Engine Cooling
    NA
    NA
    Transmission Major
    NA
    NA
    Transmission Minor
    NA
    NA
    Drive System
    NA
    NA
    Fuel System
    NA
    NA
    Electric System
    NA
    NA
    Climate System
    NA
    NA
    Suspension
    NA
    NA
    Brakes
    NA
    NA
    Exhaust
    NA
    NA
    Paint/Trim
    NA
    NA
    Body Integrity
    NA
    NA
    Body Hardware
    NA
    NA
    Power Equipment
    NA
    NA
    In-car Electronics
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

    Learn more about car Reliability.

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2020 Jeep Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

    What Owners Say

    Android Auto

    "Every time the car connects to the phone through the USB port I get a different display. Some times Waze will give me directions on my phone, some times on the car. I never know what I'll get so I stopped plugging the phone into the USB and only run Waze on my phone. I use the entertainment only for radio and climate."

    Anonymous, (2020 Jeep Cherokee Limited 2.4-L 4 Cyl)
    Display screen goes blank

    "I'll start the car and I will get nothing on the info center. I'll tap the radio on/off button and it will not turn on, screen will remain blank. Rear camera will work and will usually kick the info center into working but sometimes that doesn't work either. The screen has never stayed blank for more than 5 minutes so I have not done anything about it."

    Anonymous, (2020 Jeep Cherokee Limited 2.4-L 4 Cyl)
    Software update fixes

    "Software problem prevents car 4G connection from working but only sometimes, prevents connecting to emergency services and roadside assistance. Jeep dealership indicated this is a software problem they can't fix. Need to wait for Jeep to come up with a fix."

    Anonymous, ON (2020 Jeep Cherokee Trailhawk 3.2-L V6)

    Body Integrity

    Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

    What Owners Say

    Squeaks or rattles

    "Engine noises are very annoying"

    Anonymous, (2020 Jeep Cherokee Latitude 2.4-L 4 Cyl)
    Wind noise

    "Wind noise is the worst of any cars I have ever owed"

    Anonymous, (2020 Jeep Cherokee Latitude 2.4-L 4 Cyl)

    Brakes

    Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

    What Owners Say

    Pulsation or vibration

    "Was a problem initially but has stopped"

    Anonymous, (2020 Jeep Cherokee Trailhawk 2.4-L 4 Cyl)

    Electric System

    Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

    Fuel System

    Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

    Climate System

    Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

    Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

    Power Equipment

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, leaks.

    Transmission Minor

    Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

    Engine Cooling

    Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

    Body Hardware

    Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

    Paint/Trim

    Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

    Compare 2020 Models

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    This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
    Recalls
    PROVIDED BY
    BACK OVER PREVENTION
    Apr 02, 2020
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
    What should you do:
    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V191000
    Potential Number of Units Affected: 319610
    STEERING
    Aug 29, 2019
    A loss of steering control increases the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
    What should you do:
    Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V637000
    Potential Number of Units Affected: 5294
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