Jeep has refreshed the Cherokee, giving it a face-lift, additional creature comforts, and a new turbocharged engine option. But despite those improvements, it’s still a mediocre model -- with little to like -- in a popular and competitive segment. It still suffers from an uncooperative transmission, a stiff ride, and mundane handling.
Alerts
There are 9 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2019 Jeep Cherokee has been recalled 9 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System
NA
NA
Electric System
NA
NA
Climate System
NA
NA
Suspension
NA
NA
Brakes
NA
NA
Exhaust
NA
NA
Paint/Trim
NA
NA
Body Integrity
NA
NA
Body Hardware
NA
NA
Power Equipment
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2019 Jeep Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Apple CarPlay

"We experienced a specific problem with my iPhone not being able to change time zones while connected to the vehicle via USB. We drove from Michigan to Chicago and the phone does not change zones in either direction. The phone has to be disconnected and restarted to update to the correct time zone. This ONLY happens while connected to the vehicle via USB."

Anonymous, MI (2019 Jeep Cherokee Limited 3.2-L V6)
Display screen freezes up

"We experienced EXTREME cold (-40 wind chill) and the touch screen stopped working. The climate control system does not have any way to be controlled without the touch screen so we were exposed to the extreme cold during the drive. Other functions of the vehicle were also affected. The vehicle doors would not unlock. This was an electronic problem, not mechanically frozen."

Anonymous, MI (2019 Jeep Cherokee Limited 3.2-L V6)

"Display screen freezes, requests passcode entry but no passcode has been needed/ created. Unable to use any features of entertainment system when this happens."

Anonymous, CT (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)
Display screen goes blank

"After startup the display screen displays horizontal lines and freezes. It will return to normal after 10-15 minutes and a car power down and restart."

Anonymous, SC (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)

"The screen simply stopped working."

Anonymous, MI (2019 Jeep Cherokee Latitude 3.2-L V6)

"Software installed at factory was out of date. New version was installed by the dealer under warranty."

Anonymous, SD (2019 Jeep Cherokee Overland 2.0-L 4 Cyl turbo)
External music device interface (e.g., smart phone, MP3 player)

"8 in dash computer had to be replaced"

Anonymous, OH (2019 Jeep Cherokee Limited 3.2-L V6)
Hardware replacement

"dash cluster replaced under warranty. info center replaced under warranty"

Anonymous, OH (2019 Jeep Cherokee Limited 3.2-L V6)
Phone pairing (e.g., Bluetooth)

"I don't like that I have to choose a primary phone to work while driving. I would like both of our phones to work at the same time......like Toyota's"

Anonymous, PA (2019 Jeep Cherokee Limited Unsure)
Radio

"Harsh noise when certain music or speech is on"

Miles D., AL (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)
Software update fixes

"The touch screen started intermittently behaving as if someone was rapidly and randomly touching it all over the screen. Seemed like it would have to be a hardware issue, but it was completely fixed by a software update. Clearly, people have forgotten how to program computers. It is ridiculous."

Anonymous, OR (2019 Jeep Cherokee Latitude 2.4-L 4 Cyl)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"When I am stopping for a light or a stop sign the transmission has a problem downshifting. It seems like it's searching for a lower gear and it makes the car "jump""

Anonymous, SC (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)
Slipping transmission

"Minor slippage during the first & second shifts which Began about 2-3 months after leasing. I complained to the dealer about it every time I took it in for maintenance during the first 2 years of ownership and, except for the last time, was always told the transmission was working normally. They even told me they test drove it, however the mileage was the same when I picked up the vehicle as it was when I dropped it off for service. Then, at my 2 year anniversary of ownership when it was in for routain maintenance, I again complained as usual, and this time dealt with a service writer who took the time and discovered that a software update had been available for the transmission, and had it performed. The transmission has now been working satisfactorily since the software update was performed in March 2020. (Also, this survey did not offer March as an option of when I leased, so I chose April. But, I in fact leased it in march 2018)."

Anonymous, NY (2019 Jeep Cherokee Limited 3.2-L V6)

"Transmission slips out of gear, disallows shifting, freezes vehicle mid cycle. This has happened both on downhill, uphill and flat surfaces, twice in traffic."

Anonymous, CT (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)
Transmission computer

"It was recalled my mileage from 31 to 28 then recalled again to 26."

Anonymous, FL (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)

"We have had recurring 'service shifter' messages, as well as transfer errors (unable to complete shift) . The issues are currently unresolved, and being pursued as a Lemon Law issue."

Anonymous, WA (2019 Jeep Cherokee Trailhawk 2.4-L 4 Cyl)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Water was coming into the cabin of the vehicle via the wheel well causing wetness of the carpet which , in turn, caused mold and mildew. . I was not aware of the issue until the interior windows were consistently covered in condensation and ice."

Anonymous, NJ (2019 Jeep Cherokee Limited 3.2-L V6)
Seals and/or weather-stripping

"water in the back lights automatic trunk won't go down happened twice"

Harvey M., FL (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)
Squeaks or rattles

"Squeak/Rattle under dash at different speeds"

Anonymous, (2019 Jeep Cherokee Overland 3.2-L V6)
Wind noise

"The Jeep Cherokee is the worst car I have ever had. The seats are very uncomfortable and wear you out on a long drive. Any bumps in the road come right through to your body. There is no suspension buffer. The engine noise and the fan noise drown out the cabin interior. You can't understand the radio even on high volume. It's difficult to enter and exit due to its low silhouette. After you've been in it a while either in town or on the highway, you want to scream and get out. There is no comfort level on this car."

Anonymous, PA (2019 Jeep Cherokee Latitude 2.0-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"The driver side rear brake light has stopped working. Because this is an LED unit, I can't just buy a cheap bulb to quickly and inexpensively fix it myself. That isn't progress."

Anonymous, OR (2019 Jeep Cherokee Latitude 2.4-L 4 Cyl)

"already discussed water in back lights"

Harvey M., FL (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)
Heated or cooled seats

"Started within 1 month of purchasing. It's happens around 40-50% of time on starting. Have taken in for service 3-4. This is still not working."

Anonymous, MI (2019 Jeep Cherokee Overland 3.2-L V6)

"Seat Memory module would not pair with Key FOBs"

Anonymous, MI (2019 Jeep Cherokee Trailhawk 3.2-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"Car turns motor off when oil is low without warning. Oil useage can be excessive but is not predictable (have to check every other day). Has gone low 1 quart of oil sometimes with 500+/- miles and sometimes up to 2000+/- miles. Auto start system has failed at times. Dealer unable to diagnose since the computer is not recording the indicator light when it comes on. Dealer not sure if the problem is the battery, the starter or the computer. Will only check again is it happens again or if it happens to be in the shop for other work."

Anonymous, (2019 Jeep Cherokee Latitude 2.4-L 4 Cyl)

"The car would stutter or hesitate when accelerating from a stop. They flashed the computer but it still does it sometimes. They said the computer is still adjusting to my driving style. I do not believe them."

Anonymous, WI (2019 Jeep Cherokee Limited 3.2-L V6)
Engine knock or ping

"4 cylinder engine showed no oil after 1500 miles."

Anonymous, (2019 Jeep Cherokee Unsure 2.4-L 4 Cyl)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Battery (not hybrid or electric)

"See previous comments."

Anonymous, (2019 Jeep Cherokee Latitude 2.4-L 4 Cyl)

"Engine stopped working because of loose battery cable"

Anonymous, QC (2019 Jeep Cherokee Limited 3.2-L V6)
Spark plugs or wires failure

"The wiring in the engine compartment was chewed thru by rats. The wiring is coated in a soy based insulation that rodents love. I understand this is causing multiple problems on new cars and hydraulic hoses on RV's. The warranty specifically did not cover the damage and it cost us about $800 to get it fixed. We purchased this car to be towed behind a motor-home. It is one of the few cars you can do that with."

Anonymous, FL (2019 Jeep Cherokee Trailhawk 3.2-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Differential

"Binding when turning. Tech found low differential fluid from factory and metal shavings in differential"

Anonymous, (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)
Driveshaft or axle

"Noise that hard to identify. Finally noticed the noise occurred during a downshift of the transmission. Car was at the dealer off and on for a total of 3 weeks."

Anonymous, (2019 Jeep Cherokee Unsure 2.4-L 4 Cyl)
Transfer case

"Replaced due to binding when turning. They couldn't determine if it was just differential so they replaced transfer case too."

Anonymous, (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"Start/Stop switch disconnected a minimum of four times First two they said nothing was wrong & the last two of which I drove straight to dealer w/o turning of the engine & it's code said the hood was open. It was not open. Hood latch replaced & then it went off again. Same problem, different part of latch. Fixed again."

Anonymous, FL (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)

"defective part was replaced by dealer"

Anonymous, WI (2019 Jeep Cherokee Limited 3.2-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Shocks or struts

"It is not a comfortable car to drive or travel in. The suspension beats you up. The fan noise is overwhelming. The wind noise is excessive."

Anonymous, PA (2019 Jeep Cherokee Latitude 2.0-L 4 Cyl turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"Breaking system had air gaps in it that was identified by a warranty recall."

Anonymous, GA (2019 Jeep Cherokee Trailhawk 3.2-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel pump

"just quit on a busy street"

Anonymous, NS (2019 Jeep Cherokee Latitude 3.2-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"The first hot day we had we turned on the air cond but no cool air came out. It was a part problem that was under warranty & they gave me a loaner car."

Anonymous, NC (2019 Jeep Cherokee Limited 3.2-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
STEERING
Aug 29, 2019
A loss of steering control increases the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
What should you do:
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V637000
Potential Number of Units Affected: 5294
AIR BAGS
Jun 13, 2019
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Summary:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
What should you do:
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V449000
Potential Number of Units Affected: 41169
SEATS
Mar 28, 2019
In the event of a crash, the seat may move, increasing the risk of injury.
Summary:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
What should you do:
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V248000
Potential Number of Units Affected: 253
ELECTRICAL SYSTEM
Dec 20, 2018
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
What should you do:
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V917000
Potential Number of Units Affected: 52
POWER TRAIN
Oct 19, 2018
A vehicle stall can increase the risk of crash.
Summary:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
What should you do:
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V739000
Potential Number of Units Affected: 86053
ELECTRICAL SYSTEM
Aug 09, 2018
A vehicle stall can increase the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
What should you do:
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V524000
Potential Number of Units Affected: 12779
SERVICE BRAKES, HYDRAULIC
Aug 09, 2018
A reduction of braking performance can increase the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
What should you do:
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V523000
Potential Number of Units Affected: 154335
POWER TRAIN
Jul 26, 2018
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
What should you do:
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V492000
Potential Number of Units Affected: 5
ENGINE AND ENGINE COOLING
May 25, 2018
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
What should you do:
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V344000
Potential Number of Units Affected: 14
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