The Cherokee finally gives Jeep a small SUV for those who want the brand's trail cred but don't want to pay Grand Cherokee prices. And while it does offer a lot of workhorse capability for this class, it fails to get a lot of the day-to-day basics right. The list of flaws is long. Performance and fuel economy from the four-cylinder engine is pathetic.
Alerts
There are 4 recalls on this vehicle. Learn More.

Reliability

We expect the 2022 Cherokee will be less reliable than the average new car. This prediction is based on data from 2019, 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2017 Jeep Cherokee has been recalled 4 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System
NA
NA
Electric System
NA
NA
Climate System
NA
NA
Suspension
NA
NA
Brakes
NA
NA
Exhaust
NA
NA
Paint/Trim
NA
NA
Body Integrity
NA
NA
Body Hardware
NA
NA
Power Equipment
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Jeep Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"The sunroof exploded while on the highway. This is the second time this has happened to a vehicle of mine. No bad roads, no flying rocks, just a big explosion. Got it home and parked it in the garage for a week until it could be repaired. Dealer balked at fixing it under warranty but Jeep allowed it to be done."

David A., GA (2017 Jeep Cherokee Limited 2.4-L 4 Cyl)

"The water leaks were due to failed weatherstripping along the moonroof. The moonroof ended up being completely replaced twice because the first attempt at fixing it failed after the first year."

Anonymous, MI (2017 Jeep Cherokee Latitude 3.2-L V6)
Seals and/or weather-stripping

"The seal on the installed moonroof failed causing water to pour in while raining. It was taken to the dealership to be fixed and then failed again the next year so it had to be fixed again. Both times were during extremely inopportune moments (winter holidays) and resulted in substantial down time which was even more problematic because we only have a single vehicle for the household."

Anonymous, MI (2017 Jeep Cherokee Latitude 3.2-L V6)
Squeaks or rattles

"I'm experiencing rattles from the panoramic sunroof"

Christopher A., MA (2017 Jeep Cherokee Limited 3.2-L V6)

"Sun roof rattles took 6 tries to fix"

Norman G., NC (2017 Jeep Cherokee Trailhawk 3.2-L V6)

"Dealership is working on trying to correct the problem"

Anonymous, MI (2017 Jeep Cherokee)

"Something is rolling around in the front or drivers side."

Anonymous, IN (2017 Jeep Cherokee 75th Anniv. Edition 3.2-L V6)

"I have taken car in 6 times. There is a rattle around the back passenger door. It drives me crazy."

Anonymous, NV (2017 Jeep Cherokee Limited 2.4-L 4 Cyl)

"New panoramic sunroof is prone to rattles and creaks. I had the car into the dealership 3 times and had the worst one repaired. However, there are still occasional creaks/ rattles when going over a bump or stopping or starting quickly. No issues with leaks."

Dave G., ON (2017 Jeep Cherokee Limited 3.2-L V6)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

In-dash navigation system (GPS)

"System was totally inoperable, it could not track present location, could not navigate to specific locations, and it finally had to be replaced in total"

Anonymous, IN (2017 Jeep Cherokee Trailhawk 3.2-L V6)

"Gasp was giving wrong info"

Anonymous, (2017 Jeep Cherokee Limited 2.4-L 4 Cyl)
Phone pairing (e.g., Bluetooth)

"Hands free does not work with the GPS apps (google maps, waze, etc) on my iPhone."

Anonymous, NJ (2017 Jeep Cherokee Latitude 3.2-L V6)
Radio

"When you turn off the radio and turn off the car, when you restart the car the radio is on!"

Thomas L., MI (2017 Jeep Cherokee Latitude 2.4-L 4 Cyl)

"doesn't get reception from local stations"

Lou M., OR (2017 Jeep Cherokee Latitude 3.2-L V6)

"Was getting an error message on the display screen."

Jeffery G., WI (2017 Jeep Cherokee Limited 3.2-L V6)
Software update fixes

"Maps are dated with some addresses not available, but the addresses are available on some GPS apps on my phone"

Anonymous, IN (2017 Jeep Cherokee Trailhawk 3.2-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

"I select this because numerous modules were replaced without success as per previous explanation."

Barbara G., OR (2017 Jeep Cherokee Latitude 3.2-L V6)
Exterior lights (other than headlights)

"Wires were burn and need replacement"

Eduardo M., TX (2017 Jeep Cherokee Limited 2.4-L 4 Cyl)

"Previous owner installed a towing connection system that they installed haphazardly. Jeep dealership removed it under warranty. All is well now."

Anonymous, SC (2017 Jeep Cherokee Trailhawk 3.2-L V6)
Gauges

"Engine and stop/go icons stayed on. Dealer had car 4 months and with Chrysler could not locate or fix problems. I took Jeep to an independent mechanic that located and solved the problem in 2 days."

Barbara G., OR (2017 Jeep Cherokee Latitude 3.2-L V6)
Headlights

"auto dim failed on dekivery"

Frank J., NC (2017 Jeep Cherokee)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Power steering pumps and hoses

"New car and power steering is failing"

Morris G., NC (2017 Jeep Cherokee Trailhawk 2.4-L 4 Cyl)
Shocks or struts

"Defective strut replaced at dealership under warranty"

Anonymous, MI (2017 Jeep Cherokee Limited 3.2-L V6)

"Shocks were making metal on metal sounds and replaced due to internal failure / dryspot. Right shock replaced twice due to same problem."

Anonymous, CO (2017 Jeep Cherokee Limited 3.2-L V6)

"At about 15000 miles started to hear banging from front wheel. Dealer replaced strut . no cost"

Anonymous, (2017 Jeep Cherokee Limited 2.4-L 4 Cyl)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

4WD/AWD components

"front differential gear had to be replaced."

Anonymous, AZ (2017 Jeep Cherokee Trailhawk 3.2-L V6)
Driveshaft or axle

"Something had failed in the drive shaft, causing a noticeable vibration at low speeds. It was replaced under warranty, so I didn't delve further into it."

Anonymous, ON (2017 Jeep Cherokee Limited 3.2-L V6)
Traction control

"Traction was erratic and wheels occasionally would spin or pull to one side."

Kenneth K., NY (2017 Jeep Cherokee Limited 3.2-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Slipping transmission

"Vehicle would slip out of drive and shut off while driving."

Anonymous, OH (2017 Jeep Cherokee Overland 3.2-L V6)
Transmission computer

"First there was an issue with the transmission shifter. The compute came up and said that the shifter needed service. The lights on the P, R, N, and D all went red. The dealer replaced the shifter. The next issue came with the software upgrade. After Chrysler's latest software upgrade, the Jeep no longer shifted into 9th gear. I took it to three dealers and then the excuses came. The excuses included my snow tires were not the correct size, they were. My snow tires did not have tire sensors and then when they did it still would not shift into 9th! Then the next excuse was I have to drive 120 km/h as in my province it will not shift into 9th. Drove it 130 km/h on a US interstate and still did not shift into 9th. Chrysler all BS all the time. Had a rental car, a Jeep 2017 it shifted into 9th. Still Chrysler will not admit there is a problem. Went to another honest Chrysler dealer and he told me there is a Technical Service Bulletin and it is the software."

Michael B., ON (2017 Jeep Cherokee Limited 3.2-L V6)
Transmission leaks

"Transmission leak caused rough shifting but it was fixed promptly at no cost to me including a loaner vehicle while it was being repaired. No further problems since"

Britton M., GA (2017 Jeep Cherokee Overland 3.2-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Automatic climate control

"When the outside temperature is 30-40 degrees, the system blows cold air."

Anonymous, PA (2017 Jeep Cherokee)
Heater system

"No heat on passenger side. Dealer didn't fix it."

Anonymous, PA (2017 Jeep Cherokee Latitude 2.4-L 4 Cyl)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Normal routine brake wear

"Had to replace pad and rotors on all four wheels as they were warn out. This is standard maintenance for any vehicle and was not due to any fault with the vehicle."

Anonymous, AB (2017 Jeep Cherokee Trailhawk 3.2-L V6)
Pulsation or vibration

"Braking had a lot of pulsation, grabbing and noise when applying brakes."

Anonymous, OH (2017 Jeep Cherokee Trailhawk 2.4-L 4 Cyl)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Sunroof

"Portions of the sunroof track were not installed correctly, causing parts to be loose and rattle constantly. A new sunroof was installed by a dealership but was done incorrectly leading to water leaking in and discoloring part of the header. The botched installation was fixed 6 months ago, however, we recently started having issues with it again."

Anonymous, MI (2017 Jeep Cherokee Latitude 3.2-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Coil

"Coil packs went out"

Anonymous, PA (2017 Jeep Cherokee Limited 2.4-L 4 Cyl)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"Did not function"

Kenneth K., NY (2017 Jeep Cherokee Limited 3.2-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"The trim and seals surrounding the back passenger-side wheel well became loose and was allowing debris to be deposited under the chassis in areas that should have been protected."

Anonymous, MI (2017 Jeep Cherokee Latitude 3.2-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Oil leaks

"Car is burning about a quart of oil per month. It is a known issue with the 4 cylinder engine per my dealer. Jeep has not covered any repairs under warranty yet as they claim the oil burn does not meet their specifications for service or replacement of the engine. I plan on continuing to have the engine tested for oil consumption."

Jason S., NH (2017 Jeep Cherokee Latitude 2.4-L 4 Cyl)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel injection system

"Beginning in August 2019 our Jeep has a rotten egg/gas smell when it idles or stopped. We have taken it to be serviced 6 times. The first two times they said they didn't see a problem. Then we made the manager come out with us and we showed him. The dealer has replaced the fuel injection system and seals and other pieces. The problem still exists. The last time service worked on it , it was in for 3 weeks. It was under warranty so we had a rental car."

Anonymous, NC (2017 Jeep Cherokee Limited 3.2-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
POWER TRAIN
Jun 11, 2020
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
Summary:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
What should you do:
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V343000
Potential Number of Units Affected: 67248
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
May 17, 2018
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
What should you do:
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V332000
Potential Number of Units Affected: 4815661
EQUIPMENT, WHEELS
Aug 31, 2017
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
What should you do:
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V543000
Potential Number of Units Affected: 22242
AIR BAGS
Nov 02, 2016
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
What should you do:
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V799000
Potential Number of Units Affected: 88
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