Engine Major
Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.
What Owners Say
"Engine oil cooler"
Anonymous, CA (2020 Jeep Cherokee Trailhawk 3.2-L V6)Jeep Cherokee
EPA MPG:
24 mpg
EPA MPG:
24 mpg
RECALL ALERT:
There are 2 recalls on this vehicle.
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Reliability
Overall Reliability
The 2020 Cherokee is less reliable than other cars from the same model year.
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
Owner Reported Trouble Spots
The Reliability score is based on our latest subscriber survey of 2020 Jeep Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.
In-car Electronics
Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.
What Owners Say
"will not connect to android auto, was told that the entire display would need to be replaced"
Anonymous A., PA (2020 Jeep Cherokee Limited 3.2-L V6)"periodically the screen goes off and will not turn on again"
Anonymous A., PA (2020 Jeep Cherokee Limited 3.2-L V6)Climate System
AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.
What Owners Say
"A couple months ago the Jeep auxiliary fan was running all the time. Took it in to be checked and they found a leak. Had to have it replaced."
Anonymous, MO (2020 Jeep Cherokee Limited 3.2-L V6)Engine Electrical
Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.
What Owners Say
"Car would shut off appropriately, but would not consistently restart. Have to put car in park to restart it."
Anonymous A., FL (2020 Jeep Cherokee Latitude 2.4-L 4 Cyl)Transmission Major
Transmission rebuild or replacement, torque converter, premature clutch replacement.
What Owners Say
""Transmission failed at 17000 miles, 2 weeks after the 5 year / 50000 mile warranty expired. Repairs were very costly and took over 3 months at a Jeep dealer.""
Anonymous, NJ (2020 Jeep Cherokee Trailhawk 3.2-L V6)Electrical Accessories
Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.
Fuel System/Emissions
Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.
Suspension/Steering
Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.
Exhaust
Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.
Body Hardware
Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.
Noises/Leaks
Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.
Engine Minor
Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.
Paint/Trim
Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.
Drive System
Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.
Brakes
Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.
Engine Cooling
Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.
Transmission Minor
Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.
2020 SUVs Reliability
This Car
0
100
Jeep vs. Other New Car Brands Reliability
Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Reliability indicates how models have performed in the past, providing the basis for predicting
how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability
information available to consumers. Based on information received from our latest subscriber survey for
about 380,000 vehicles, our reliability history charts give
you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential
trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes,
to power equipment and the electrical accessories.
Recalls
PROVIDED BY
BACK OVER PREVENTION
Sep 10, 2020
The lingering rearview image can distract the driver, increasing the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
What should you do:
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number:
20V191000
Potential Number of Units Affected:
319610
STEERING
Aug 29, 2019
A loss of steering control increases the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
What should you do:
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number:
19V637000
Potential Number of Units Affected:
5294
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"brought car to deal for auto-start issue. Misrepaired and/or misdiagnosed. Waited 1 month for a throttle body replacement. 'defective'. Waited 3 more months for 2nd throttle body. After install, did not resolve the issue. First issue on 2/9/25. Today is 8/24/2025 and it's still in the shop."
Anonymous A., FL (2020 Jeep Cherokee Latitude 2.4-L 4 Cyl)