In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Camera worked intermittently and was replaced under warranty"
Mark S., MD (2012 Kia Sorento EX 3.5-L V6)"Had several times when this quit working"
Anonymous, MD (2012 Kia Sorento 3.5-L V6)"The camera stopped working in the summer. Neither Kia or an outside repair facility could fix it. It somehow started working again when the weather cooled off and the problem did not recur in subsequent summers."
Anonymous, (2012 Kia Sorento EX 2.4-L 4 Cyl)"Stopped working. Camera replaced at a great cost, over $400"
Anonymous, NY (2012 Kia Sorento LX 2.4-L 4 Cyl)"operated intermittently and then quit"
Anonymous, FL (2012 Kia Sorento EX 2.4-L 4 Cyl)"it dosent work all the time"
Jerry G., NY (2012 Kia Sorento LX 2.4-L 4 Cyl)"At random times the back-up camera would not work. The screen would remain blank/black"
Jason L., GA (2012 Kia Sorento EX 3.5-L V6)"Backup camera displayed black screen. Kia dealer replaced outside camera unit under warranty as vehicle was < 60K miles. Issue resolved and satisfied with dealer's efforts"
Dennis H., OH (2012 Kia Sorento LX 2.4-L 4 Cyl)"Back up camera quit working and needed to be replaced by dealer"
Matt P., MN (2012 Kia Sorento 2.4-L 4 Cyl)"Back up camera quit working (worked intermittently) Kia replaced it for free"
Gordon J., WI (2012 Kia Sorento EX 3.5-L V6)"Back up sensor works 50% of the time. Kia cannot see the malfunction so they cannot fix"
Anonymous, IL (2012 Kia Sorento LX 2.4-L 4 Cyl)"KIA finally switched out the system, which made me happy. However, I still have times when the backup camera doesn't come on. I also had a recent time when the UVO never turned on during a 1-hour trip"
Anonymous, IN (2012 Kia Sorento LX 3.5-L V6)"When its cold outside, the screen isn't viewable. When the car warms up the screen becomes more visible"
Anonymous, NY (2012 Kia Sorento 3.5-L V6)"This happened after the device was changed. Now, every so often when I start the car, the system does not boot up properly. The KIA logo stays on the screen for 2-3 minutes, from time to time going blank and then coming back up (as if it is rebooting"
Anonymous, MI (2012 Kia Sorento EX 3.5-L V6)"Radio sound and display has randomly shut off since car was new. Dealer was never able to diagnose or replicate problem while it was under warranty. They replaced the radio unit once, but the problem did not go away. It happened I frequently enough (a few times a year) that I decided to just live with it."
Anonymous, PA (2012 Kia Sorento EX 3.5-L V6)"sometimes the backup camera fails to show an image while in reverse. It is a black screen only. Also, the Uvo system sometimes reboots itself"
Kevin R., NY (2012 Kia Sorento EX 3.5-L V6)"Have no screen"
Anonymous, FL (2012 Kia Sorento LX 3.5-L V6)"no updates provided my phone won't connect the way it used to and certainly not any new bluetooth devices"
Anonymous, (2012 Kia Sorento EX 3.5-L V6)"The whole in-dash electronics (GPS, CD player, menu ) doesn't work properly."
Ed G., CO (2012 Kia Sorento EX 3.5-L V6)"The complete factory installed system failed 1 month after warranty. Dealership estimate to replace was too expensive over 1,000."
Deborah-Rae L., ON (2012 Kia Sorento)"Navigation was not accurate, then stopped working."
Anonymous, WI (2012 Kia Sorento EX 2.4-L 4 Cyl)"Nav system completely failed and the dealer had to install a completely new radio/nav module. It took days"
Anonymous, NY (2012 Kia Sorento EX 3.5-L V6)"some button are gray out, can't enter address. Have to enter out of NAV and go back in and try again two or three times. Going back to shop for repair next week"
Anonymous, VA (2012 Kia Sorento EX 2.4-L 4 Cyl)"They put in a new navigation system because it was not working"
J B., FL (2012 Kia Sorento EX 2.4-L 4 Cyl)"It's my wife's car and the Navigation is not currently working. She hasn't had it looked at presently"
Anonymous, NV (2012 Kia Sorento SX 3.5-L V6)"Went out"
Anonymous, FL (2012 Kia Sorento LX 3.5-L V6)"The navigation/radio screen does not dim at night. Dealer can not duplicate so I turn it off at night. It is too dim the first hour of use, gets brighter until it is too bright. Dealer cannot duplicate either problem"
Anonymous, PA (2012 Kia Sorento SX 3.5-L V6)"Not pairing as such. In general the Bluetooth is poor at best. Not clear/garbled incoming sound, poor location for mic"
Anonymous, NY (2012 Kia Sorento LX 2.4-L 4 Cyl)"I could not update my contacts. When the dealer tried to fix the problem, they erased all my existing contacts and could not restore. The entire unit would have to be replaced - Kia did not allow a software upgrade to fix the problem. I refused to spend upwards of $3000"
Anonymous, (2012 Kia Sorento EX 2.4-L 4 Cyl)"Most of the time must configure cell phone to system by entering 4 digit code. Just with the three cell phones made by one HTC and 2 by Samsung. Going in shop again"
Anonymous, VA (2012 Kia Sorento EX 2.4-L 4 Cyl)"The car would connect with the phone, and would answer calls. I could hear the other party, but they could not hear me. The dealer first thought it was the microphone, and changed it, but that did not solve the problem. Eventually, the whole device"
Anonymous, MI (2012 Kia Sorento EX 3.5-L V6)"doesn't connect frequently. must do it manually"
Anonymous, NJ (2012 Kia Sorento LX 3.5-L V6)"sometimes the phone is not accessible, and have to redo it"
Anonymous, NV (2012 Kia Sorento SX 3.5-L V6)"Radio memory loss"
Raymond S., WV (2012 Kia Sorento LX 2.4-L 4 Cyl)"on off button for radio broken...cannot turn radio off"
Anonymous, PA (2012 Kia Sorento 3.5-L V6)"The radio quit working ,within the 5 year/50,000 but not covered by warranty after 36 months ( fine print in warranty). replacement from KIA was over $800.00 plus installation, bought one from junk yard $45.00 and installed myself, ( 6 Hrs.)"
Joseph W., IA (2012 Kia Sorento LX 2.4-L 4 Cyl)"radio works but it lost connection to the speakers. estimated $400 to rebuild. this also prevents me using cell phone inside the car."
Anonymous, NC (2012 Kia Sorento LX 3.5-L V6)"radio would shut off and turn on at random time intervals from a few seconds to a few hours.very frustrating , dealer would not cover under warranty because electronics only covered for 3yrs - 36K not the 50K - 5yr bumper to bumper they advertise. very misleading! dealer cost to replace would be $1500 - $1800. I bought used radio and replaced myself for under $50"
Anonymous, IA (2012 Kia Sorento LX 2.4-L 4 Cyl)"The volume controls discontinued working on the CD/MPR/Satellite Radio system"
Anonymous, MN (2012 Kia Sorento SX 3.5-L V6)"base of radio antenna had to be replaced - was under warranty"
Anonymous, AZ (2012 Kia Sorento SX 3.5-L V6)"Hit a patch of ice when braking, antilock brakes fired, radio then strangely went out. Thought initially it may have been a fuse - checked, no fuse issue. Returned to dealer a month later - replaced entire radio - $200"
Adrian W., MI (2012 Kia Sorento LX 3.5-L V6)"Entire ignition system went out. Had push button start. Had to be completely replaced by dealer."
Anonymous, TX (2012 Kia Sorento EX 3.5-L V6)"Have blown out two speakers over the past two years, even though they are part of a premium system. Kia has repaired twice under warranty for no charge."
Michael R., GA (2012 Kia Sorento EX 3.5-L V6)"Two tweeters blown and replaced"
Michael R., GA (2012 Kia Sorento EX 3.5-L V6)"The radio volume control on steering wheel causes the car’s phone interface to turn on instead of changing the radio’s volume. Rain water leak seems to be causing this and other problems. Kia will not fix it. Also a problem with window control on drivers side door."
Don W., PA (2012 Kia Sorento LX 2.4-L 4 Cyl)"The steering wheel controls often operate incorrectly. For example, pushing the lower volume switch may lower the volume, or it may activate voice commands. There's just no way of knowing until you press it."
Anonymous, PA (2012 Kia Sorento EX 3.5-L V6)"The mute button and the phone call buttons occasionally stop working"
Anonymous, FL (2012 Kia Sorento EX 2.4-L 4 Cyl)"At times the volume controls on the steering wheel would decrease the volume when pressing the volume-up button. At these same times when you press the volume-down button it would activate voice control"
Jason L., GA (2012 Kia Sorento EX 3.5-L V6)"volume control activates bluetooth or causes volume to go opposite of directional arrows. often have to manualy activate bluetooth"
Anonymous, NJ (2012 Kia Sorento LX 3.5-L V6)"I already covered the first two. The voice commands have never worked for me."
Don W., PA (2012 Kia Sorento LX 2.4-L 4 Cyl)"Voice control rarely works well when I enter a command to make a hands free phone call"
Anonymous, FL (2012 Kia Sorento EX 2.4-L 4 Cyl)"works when it wants to"
Anonymous, NV (2012 Kia Sorento SX 3.5-L V6)
"Sometimes backup camera does not show a visual, it takes a while or doesn't come on at all"
Anonymous, CA (2012 Kia Sorento EX 3.5-L V6)