The Kia Sorento is a "tweener," playing in the space between small crossovers such as the Honda CR-V and midsized vehicles like the Toyota Highlander. Splitting segments like that allows the Sorento to be city friendly while offering accommodations, storage, and features akin to larger vehicles. For some shoppers, this Goldilocks package lands in the sweet spot.
Alerts
There are 6 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
NA
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
NA
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
NA
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
NA
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
NA
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
NA
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS available, standard from 2007. ESC standard from 2007. Side and head protection air bags standard from 2011.
Road Test

The Kia Sorento is a "tweener," playing in the space between small crossovers such as the Honda CR-V and midsized vehicles like the Toyota Highlander. Splitting segments like that allows the Sorento to be city friendly while offering accommodations, storage, and features akin to larger vehicles. For some shoppers, this Goldilocks package lands in the sweet spot.

The new looks are backed up by substance, manifested in a comfortable ride, quiet cabin, and reassuring handling -- not to mention the peace of mind that comes with driving an SUV deemed a Top Safety Pick by the Insurance Institute for Highway Safety.

Seating
2 front, 3 rear, 2 third
Drive Wheels
AWD , Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 6-speed Automatic
Engines Available
  • 2-liter 4 turbo (240 hp)
  • 2.4-liter 4 (185 hp)
  • 3.3-liter V6 (290 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Kia Sorento owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"Within the first month, the backup camera failed, producing a blue screen. The camera was replaced under warranty, although the replacement camera shows more distortion than the factory original"

J W., VA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Display screen difficult to see

"In bright light it is very difficult to see backup camera display"

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)
Display screen freezes up

"I installed an update to the navigation system & the whole system locked up"

Anonymous, NV (2016 Kia Sorento SXL 3.3-L V6)

"When entering navigation directions, the display would freeze while looking up the address. Kia replaced the radio and did a software update. Problems resolved"

James L., CA (2016 Kia Sorento SXL 3.3-L V6)

"The entire music system simply locks up and cannot be changed from radio to CD or blue tooth. The system will not power down even when you turn off the vehicle. The Shark Fin antenna also broke off while driving down the highway (Easter Sunday). The dealership ordered a new one."

Anonymous, TX (2016 Kia Sorento LX 2.4-L 4 Cyl)

"In colder weather, when starting the engine, all the safety and warning lights stay on. When i stop and turn the car off and on again this seems to fix the problem and no lights stay on. One it did affect the car as the power steering seemed to be off."

Anonymous, NY (2016 Kia Sorento SX 3.3-L V6)
Display screen goes blank

"I had one incident that the display was black, but the radio was playing. Software update and new radio fixed issues"

James L., CA (2016 Kia Sorento SXL 3.3-L V6)
External music device interface (e.g., smart phone, MP3 player)

"Playing my music on my phone doesn't work on UVO3 system"

Anonymous, CA (2016 Kia Sorento LX 3.3-L V6)
Phone pairing (e.g., Bluetooth)

"If I want to follow driving directions from my phone (which I prefer) I am forced to turn the bluetooth connection off in my kia, otherwise my phone direction commands don't work. So my phone has to be discoonected from the hands free systemy."

John V., CT (2016 Kia Sorento SX 3.3-L V6)
Radio

"UPON TAKING DELIVERY OF THE VEHICLE THE RADIO QUIT WORKING WHEN WE RETURNED HOME FROM THE DEALERSHIP"

Richard C., MA (2016 Kia Sorento SX 3.3-L V6)

"Sometimes it won't turn on - intermittent"

Thomas V., PA (2016 Kia Sorento SX 3.3-L V6)

"It intermittently quits and restarts whenever it feels like it. We had the radio/navigation system replaced a year ago, but it didn't solve the problem"

George R., UT (2016 Kia Sorento SXL 3.3-L V6)

"Intermittently, the sound system crackles as if shorting and eventually produces no sound. It effects all radio and entertainment but also bluetooth sound."

Anonymous, VA (2016 Kia Sorento EX 3.3-L V6)

"Heavy static on am station like the condenser is not working as it increases with acceleration."

Anonymous, VA (2016 Kia Sorento EX 3.3-L V6)

"Radio keeps cycling through channels and cannot be controlled"

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

"Radio was not able to pick up Satelite signal"

Anonymous, NS (2016 Kia Sorento EX 3.3-L V6)
Speakers

"SOUND WAS DISTORTED IN THE LEFT REAR SPEAKER. DEALER REPLACED THE SPEAKER."

Anonymous, ON (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)
Steering wheel controls

"Push button on wheel to use phone does not work"

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

"Cruise control, accessed through steering wheel controls continues to work intermittently. It has been returned to the dealership at least three times, and they finally replaced the mechanism on the steering wheel. However, it works for a few days and then it starts working intermittently again. I have simply given up trying to get it repaired."

Tammy Z., FL (2016 Kia Sorento)
Voice control commands

"We have to say commands multiple times before they are reconginized"

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"A faulty valve near the compressor was causing a gradual loss of pressure in the AC system. The valve was promptly replaced and the system was recharged by the dealer"

Robert B., ON (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

"IT WAS A LOOSE CONNECTION ON TUBING EXITING THE COMPRESSOR. THE DEALER CORRECTED IT AND TOPPED UP THE CHARGE OF REFRIGERANT, NO FURTHER PROBLEM"

R B., ON (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

"A/C was not cooling properly. Compressor was replaced and is now working satisfactorily"

Don W., TX (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

"Car would not cool at all on a hot day."

Donald D., MN (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Automatic climate control

"Temperature control is badly calibrated and erratic"

James L., CA (2016 Kia Sorento LX 2.0-L 4 Cyl turbo)

"Blows warm for no appearance reason when system decides defroster should be directed at windsheild."

Anonymous, AZ (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"The climate control stopped behaving in the way it has normally over the past several years. We have to turn it way down at times to get it to work."

Brian P., OR (2016 Kia Sorento SX 3.3-L V6)

"The system blows a little cold air, then switches, on its own, to blow on the windshield, then comes back and blows warm air thru the vents. It goes thru these gyrations at will. The only way to really cool the car is to lower the desired temp to 63 degrees! That, effectively, turns off he automatic climate control, and it blows delightfully cold air until you freeze! It has been to the dealership six times, and they cannot fix it."

Linda S., OK (2016 Kia Sorento 2.0-L 4 Cyl turbo)

"Will not cool adequately during temps above 90 degrees. Kia dealer says there is nothing wrong with the unit."

Anonymous, FL (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Blower (fan) motor

"Blower fan hums at times"

Anonymous, FL (2016 Kia Sorento 3.3-L V6)

"On my way to the dealer for a routine oil change my HVAC quit blowing air. They replaced the blower motor and all of it's wiring for free under the factory warranty."

John G., IN (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Evaporator

"leaked and had to be replaced"

Stephen C., SC (2016 Kia Sorento SXL 3.3-L V6)

"evaporator froze up no cool air would blow especially on long drives in summer"

Anonymous, TX (2016 Kia Sorento LX 2.0-L 4 Cyl turbo)
Refrigerant leaks

"Refigirant leaked out and dealership simply topped it up and said it was fine. Two weeks later it had leaked out again. Brought it back to dealer and they diagnosed a leak in a rear A/C hose. The hose was back ordered so they could not fix it for ~2weeks due to waiting for the part to arrive."

Anonymous, ON (2016 Kia Sorento EX 3.3-L V6)

"Had the leak the first 2 years in a row, in the beginning of the summer."

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

"A/C wouldn't cool adequately when outside temperature was above 88 degrees. Dealer replaced air intake hose, evaporator temperature sensor, and added refrigerant. Services performed under warranty."

James S., FL (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

"refrigerant leaked out, AC didn't work. Part replaced (with another identically defective part) - months later refrigerant leaked out again. Part replaced with a new design. too early to tell if this is a long term fix."

Anonymous, NC (2016 Kia Sorento EX 3.3-L V6)

"O-ring near evaporator mis alignedTook two service calls to resolve."

Anonymous, NY (2016 Kia Sorento SXL 3.3-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

"Sun roof inoperative"

G D., TX (2016 Kia Sorento SXL 3.3-L V6)
Clock

"Digital clock will not keep time. It looses about 2 minutes a week."

Anonymous, OH (2016 Kia Sorento 3.3-L V6)
Cruise control

"Cruise control also quits intermittently. The car must be turned off to get it to come back on (very inconvenient for highway driving)"

George R., UT (2016 Kia Sorento SXL 3.3-L V6)
Exterior lights (other than headlights)

"Purchased tow package with car. Trailer light connection did not work. Had it repaired under warranty"

Michael D., OR (2016 Kia Sorento SX 3.3-L V6)
Headlights

"Headlight burned out and needed to be taken to the dealer for replacement."

Anonymous, TX (2016 Kia Sorento SX 3.3-L V6)

"Once in a while the lights just go off while driving down the road. Only notice in the dark. Recently I went out to the garage and all the exterior lights were on. This has happened twice. Took it to dealer before this happened and they couldn't find a problem. Suggested I don't use the auto selection on my light switch. Told them that was not an option. Now since the lights come on in the garage for no reason, I turn the lights to the off position and not auto unless I'm driving. Have to call the dealer to see if they can check it out again. Frustrating."

Cathy B., FL (2016 Kia Sorento SXL 3.3-L V6)
Heated or cooled seats

"Heater in the driver seat worked intermittently then stopped at all. still repairing it"

Anonymous, AZ (2016 Kia Sorento EX 3.3-L V6)

"Rear seat heater have not worked since purchase"

Anonymous, WI (2016 Kia Sorento SXL 3.3-L V6)

"Rear seat heater failed to heat. It took four trips to the dealer to find the pinched wire."

Anonymous, WI (2016 Kia Sorento SXL 3.3-L V6)
Horn

"It just quit working"

Anonymous, CA (2016 Kia Sorento 2.4-L 4 Cyl)

"With a 5 year 60,000 mile bumper to bumper warrenty a KIA dealer replaced the horn at no charge."

Richard C., FL (2016 Kia Sorento SX 3.3-L V6)
Interior lights

"A wiring defect was causing a fault, which was continually blowing fuses and causing the interior lights to fail"

Anonymous, CA (2016 Kia Sorento SX 3.3-L V6)
Keyless entry

"Lock/latch on rear hatch failed. could only be opened using emergency release. Dealer replaced lock unit"

Joseph D., CT (2016 Kia Sorento LX 3.3-L V6)

"driver door handle sensor stopped working. door handle was replaced under warranty"

Karen O., MD (2016 Kia Sorento SX 3.3-L V6)

"Problem was clicking noise on locking from both drivers and passenger doors. Dealer did repair easily. Very satisfied. No recurrence"

Daniel M., MD (2016 Kia Sorento SXL 3.3-L V6)

"The drivers side door button no longer locks or unlocks the car."

Bob W., NC (2016 Kia Sorento 2.0-L 4 Cyl turbo)
Warning lights

"In cold weather occasonally ALL of the warning lights stay on after start-up."

J A., NY (2016 Kia Sorento SX 3.3-L V6)

"All dash warning lights, tach, &speedometer began acting up, ie. flashing and going to zero level and back up again. Determined that back up camera was causing problem."

Lee P., NY (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"Exterior door handle pieces started falling apart. Kia fixed the door handle under warranty"

Jonathan F., ON (2016 Kia Sorento EX 3.3-L V6)

"Passenger side door handle broke twice so far"

John M., NC (2016 Kia Sorento LX 2.4-L 4 Cyl)

"door latch gets loose and door will not open"

Paul C., RI (2016 Kia Sorento LX 2.4-L 4 Cyl)

"passenger side door would not open from outside"

Anonymous, FL (2016 Kia Sorento LX 2.4-L 4 Cyl)
Locks and latches

"Tailgate latch broke, rendering door inoperable"

Anonymous, PA (2016 Kia Sorento L 2.4-L 4 Cyl)
Sunroof

"Sunroof do not slide freely. Have been adjusted last year after it was stuck open but was still looking working hard to close and after winter this spring it's significantly harder to slide back. Will have to address the issue to de dealer in next maintenance appointment"

Mathieu L., QC (2016 Kia Sorento EX 3.3-L V6)

"had to manually close sunroof . had to take car back twice over four hours wait time. still has not installed gasket properly."

Thomas W., OH (2016 Kia Sorento SXL 3.3-L V6)

"Unable to close sunroof. Once finally closed, didn't open again until it was fixed. After fixing, I get a wind noise occasionally above 60 MPH"

Joseph B., PA (2016 Kia Sorento SXL 3.3-L V6)

"I could open the sunroof but had trouble closing it."

G D., TX (2016 Kia Sorento SXL 3.3-L V6)
Tailgate, hatch or trunk

"Rattle and loose"

Anonymous, IL (2016 Kia Sorento L 2.4-L 4 Cyl)

"Liner to tailgate is very thin. It broke."

Anonymous, IL (2016 Kia Sorento LX 3.3-L V6)
Windows

"Replaced windshield due to rock chip causing a crack"

Anonymous, WA (2016 Kia Sorento SX 3.3-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

"Weather stripping on drivers side door has become worn to the point of leaking three times in 23000 miles. The Manufacturer states it is my fault for rubbing against it when I enter/exit the vehicle. I have never had this problem with any other vehicle I have owned. Many of the trips I take are over 100 miles and almost all are over 10 miles due to the fact I live in an urban area (10 miles to the store)"

Michael M., ME (2016 Kia Sorento SXL 3.3-L V6)

"The weather stripping on the driver rear door rattles all the time at low speeds"

Chris X., CA (2016 Kia Sorento SXL 3.3-L V6)

"In winter, wIndshield fogs up badly inside the car, even dripping onto the floor. Need to wipe down entire front windshield. Dealer says "it's normal." It isn't"

Linda B., CA (2016 Kia Sorento LX)
Squeaks or rattles

"It's in the headliner"

Anonymous, NY (2016 Kia Sorento SX 3.3-L V6)

"Same as the issue with the weather stripping. It rattles at low speeds"

Chris X., CA (2016 Kia Sorento SXL 3.3-L V6)

"Metal on metal scritching sound when making left turns"

Linda B., CA (2016 Kia Sorento LX)

"front left suspension stabilizer wearing replaced under warranty [ no cost applicable]"

William T., ON (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"Rattle in the center of the dash."

Bill B., GA (2016 Kia Sorento SX 3.3-L V6)
Wind noise

"Wind noise occurs at highway speeds. Driving around town at city speed limits, there is no noise"

Anonymous, AR (2016 Kia Sorento EX 3.3-L V6)

"It was rated highly for wind noise but after driving it about a year, wind noise was especially noticeable. Tough to put up with on longer drives, especially when driving fast on highways."

Paula D., FL (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

"Wind noise at 110 kms/hr and above"

Anonymous, BC (2016 Kia Sorento SXL 3.3-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"Engine experienced "stalling " "rich running" in September - 12 days in the shop remedied with some sort of new sensor. 7 months later engine blew. 17 days in the shop & counting"

Anonymous, VT (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

"After 2 repair sessions, Kia placed new engine in car. No problems since"

Scott R., PA (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

"Engine started sputtering and lost power. The vehicle stopped running."

William V., CA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

"New engine was replaced by Kia, It took about 70 days as the engine was sent from Korea. The car is in great condition now. No cost to me for either the new engine install or loner car."

G W., DE (2016 Kia Sorento EX 3.3-L V6)
Head gasket

"Gasket on engine had to be replaced with about 45000 on vehicle."

R D., LA (2016 Kia Sorento LX 2.4-L 4 Cyl)
Turbo or supercharger

"At 15500 miles engine shut down. Kia replaced plugs and wires. Mechanics said turbo failed. 1000 miles later engine failed again. Kia had for 5 weeks, could not fix. Replaced engine, turbo charger"

Scott R., PA (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

"Turbo charger had to be replaced under warranty at 50,000 miles. Vehicle was leased by last owner. Not sure regular oil change schedule and premium fuel were adhered to."

Anonymous, AZ (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"The turbocharger has failed to operate on multiple occasions. The turbo experiences overboost and the computer shuts down the turbo. The turbocharger has stopped operating approximately 20 times in the past year. Without the turbocharger, the car is underpowered and will not exceed 60 MPH. Many times, restarting the engine restarted the turbocharger. On 3 instances, the dealership had to repair the turbo to get it operating again. Additionally, the engine is consuming 1 quart of oil every 1,000 miles; the Kia dealership stated that this was normal consumption because the turbocharger uses the same oil as the engine. On average, the car has been at the dealership for repairs once a month for approximately 2 days each. Only once did we get a loaner car while our car was in the shop. We contacted Kia corporate headquarters and were told that Kia will wait for their mechanics at the dealership to tell them if the engine needs replacement."

Anonymous, MD (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"Turbocharger housing cracked resulting in failure of turbocharger to function.Car would operate,but with reduced power."

Anonymous, AL (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"mph all the time, jerkily"

Anonymous, FL (2016 Kia Sorento 2.0-L 4 Cyl turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Calipers

"Calipers forced the pads to seize to the disc"

Anonymous, ON (2016 Kia Sorento SX 3.3-L V6)
Normal routine brake wear

"at 72000 km replaced the rear brakes [ normal wear item---- at 83450 km replaced front brakes [ normal wear item]"

William T., ON (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"Required new brake pads"

Murray S., AB (2016 Kia Sorento EX 3.3-L V6)
Parking brake

"electronic parking brake locked up and would not release"

Edward S., PA (2016 Kia Sorento SXL 3.3-L V6)

"Parking brake pedal needs to be pressed down farther and farther as weeks go by. I get it adjusted and the same thing happens after a few weeks."

Anonymous, OR (2016 Kia Sorento LX 3.3-L V6)

"Parking brake was stuck braked. Car would not move. Car had to be towed to dealer. Dealer repaired problem. A loaner car was offered and accepted. Dealer did not explain what was done nor offered a written invoice at 0$"

Louis F., QC (2016 Kia Sorento SXL 3.3-L V6)

"Twice, the electronic parking brake refused to disengage. This resulted in a vehicle that was running fine, but wouldn’t roll. There is no manual override to disengage the EPB. I had to have the car towed and it proved to be challenging to do that because the car can’t roll. The dealer “fixed” it both times at no charge. Apparently, the first fix was insufficient."

Anonymous, TX (2016 Kia Sorento SXL 3.3-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"Transmission shifts very hard when first starting to move - especially if vehicle has been sitting for some time"

Anonymous, SK (2016 Kia Sorento SXL 3.3-L V6)

"Explained as part of the transmission replacement"

Anonymous, VA (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"Transmission get in neutral for a short time between 2nd and 3rd gear when cold on hard acceleration causing a rough shift. Transmission computer has been updated with a revised software and problem has been solved"

Mathieu L., QC (2016 Kia Sorento EX 3.3-L V6)

"Slow shifting--shifting points not correct--sloppy shifting--not smooth or crisp--POTENTIALLY DANGEROUS. Dealer fixed it without charge but no recall had been issued. Customers had to bring it up with the dealer before they would agree there was a problem--UNFOGIVEABLE"

Anonymous, AZ (2016 Kia Sorento 3.3-L V6)
Slipping transmission

"rams will race to5 or 6 without the car moving faster ;as though it were in neutral"

Anonymous, SC (2016 Kia Sorento LX 2.4-L 4 Cyl)
Transmission computer

"Can be very difficult to drive smoothly from a standstill. Seems to be an adaptive computer issue as when it is reset by dealer will improve smoothness for a month or so then revert back to jolty & rough acceleration. Makes driving vehicle an uncomfortable experience"

Anonymous, BC (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"down shifting when coming to a complete stop"

Anonymous, GA (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"no"

Anonymous, MN (2016 Kia Sorento 2.4-L 4 Cyl)

"Engine like came on, Took to dealer and they replaced something in the computer, 3 ours to fix issue"

Mark P., FL (2016 Kia Sorento SX 3.3-L V6)

"car suddenly would not go more than 10 mph had to drive in break down lane to get home"

Anonymous, MA (2016 Kia Sorento 2.4-L 4 Cyl)

"I received a letter from Kia recommended a engine computer upgrade in January 2019. Since the upgrade, my car has suddenly gone into limp-along mode 3 times. It had to be towed to the dealer and has stayed for 5+ days each time. This has happened 3 times in 4 months."

Anonymous, AL (2016 Kia Sorento 2.4-L 4 Cyl)

"engine failed on busy highway. vehicle towed to dealer who could not determine why engine failed"

Anonymous, MN (2016 Kia Sorento EX 2.4-L 4 Cyl)

"dealer replaced variable valve timing control under recall. replacement sensor failed and had to be replaced again."

Robert D., WI (2016 Kia Sorento EX 2.4-L 4 Cyl)
Oil leaks

"Oil filter is a cartridge type. It has to be seated perfectly or oil leaks. The leak is minimal but it seems only the deal knows how to install it correctly, they are also very aware of the problem when calling them. They claim you must use OEM kit only"

David C., PA (2016 Kia Sorento EX 3.3-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Paint (fading, chalking, cracking, or peeling)

"Trim in edge with f door peeling - Rust in driver door"

Anonymous, MD (2016 Kia Sorento SXL 3.3-L V6)

"HOOD HAD PAINT DEFECTS WHEN WE BOUGHT & NOTICED LATER. DEALER HAD IT REPAINTED SATISFACTORIALLY"

Marjie H., KS (2016 Kia Sorento LX 2.4-L 4 Cyl)

"Paint peeling. Not covered by warranty. Very poor (thin) factory paint job."

Anonymous, FL (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"paint chips rear easy on gravel roads"

Anonymous, IA (2016 Kia Sorento SXL 3.3-L V6)

"The paint faded on the back top of the roof. Kia would not re paint it since the mileage was over 50,000 miles. We had to pay to have it painted at a paint and body shop."

Anonymous, GA (2016 Kia Sorento)
Rust

"The bottom of the tailgate is rusting prematurely. The dealer says even if they fix it, it would rust again because it is rusting from the inside."

Mark W., NY (2016 Kia Sorento LX 3.3-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

4WD/AWD components

"4 wheel drive ceased to work. dealer stated cause was driving 4 wheel in locked position. as current owner i have never used the 4 wheel lock option."

Larry J., MI (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

"awd coupler failed, replaced under warranty"

Ben M., WI (2016 Kia Sorento SXL 3.3-L V6)

"In snow it appeared like AWD was a problem. After taking it to a non kia repair shop it ended up being the tires. At less then 15,000 the tires needed to be replaced. That being said the Kia service manager recommends snow tires be used in the snow in the winter. Very disappointed in the Sorento in the snow."

Anonymous, CT (2016 Kia Sorento 3.3-L V6)
CV joint

"When turning tightly the front wheels scuffed. The diagnosis was a bad CV joint."

Mark W., NY (2016 Kia Sorento LX 3.3-L V6)
Electrical failure

"I was driving down the street and the car completely shut down. If I were on the freeway it would have been disastrous. Had the car towed to the dealership and it took them a week to figure out what was wrong. That was very disconcerting. A few months later I had an engine warning light go on and took the car immediately to the dealer. They spent another week figuring out the issue. I have had more problems in one year with this Kia than with any other car I have ever owned"

Lorna R., CA (2016 Kia Sorento SX 2.4-L 4 Cyl)

"It took TEN documented visits to the dealership and a letter to the president of KIA as well as Florida's attorney general to get the cruise control malfunction on this Sorento fixed properly. It was mentioned on the service invoice at the very first visit after buying the car – and two years later, it was still faulty. It has finally been fixed properly since those letters were sent – but at great inconvenience to me – not only in time lost to dealership visits – but lack of a properly sized vehicle to haul my musical equipment while repairs were finally undertaken. As a full-time performing musician, the tiny little Soul clown car they gave me as a loaner just added insult to injury. I otherwise love my Sorento – but the entire experience has left a very bad Kia taste in my mouth."

Anonymous, FL (2016 Kia Sorento)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"Car needs constant correction when is driving in highway and street"

Anonymous, GA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

"Driving highway Steering does not keep center and needs to correct many times. When you move the steering wheel to correct direction is looks like the steering stick and it is not smooth."

Anonymous, GA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Ball joints

"KIA recall"

Anonymous, ON (2016 Kia Sorento SX 3.3-L V6)

"BALL JOINT BECAME LOOSE AND WAS CHANGED UNDER WARRANTY."

Louis F., QC (2016 Kia Sorento SXL 3.3-L V6)

"replaced both front ball joints,and charged me $100. to aline the suv. replacement was covered under warranty. I let the dealer know this made me very unhappy."

Anonymous, ON (2016 Kia Sorento EX 3.3-L V6)
Steering linkage (includes rack and pinion)

"Steering was knotching. Took 3 attempts to fix"

Ronald C., CA (2016 Kia Sorento SXL 3.3-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Catalytic converter

"Almost one week after replacing the engine the vehicle started loosing power again. The converter had to be replaced."

William V., CA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Muffler

"Something in the muffler broke internally. It was repaired under warranty"

Anonymous, NY (2016 Kia Sorento LX 2.4-L 4 Cyl)

"Broken weld inside the muffler. It was replaced under warranty."

George R., NY (2016 Kia Sorento LX 2.4-L 4 Cyl)
Other/unsure

"Warning light goes on and sometimes goes off hours later. Dealership claims they can’t replicate the problem so the driver must be nuts."

Craig M., FL (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

"Anytime it would rain or the car was driven through a puddle the airbag warning light came on and had to be reset by the dealer."

Dave L., CA (2016 Kia Sorento SX 3.3-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

"Alternator went out. Dealership misdiagnosed. Had to take in twice. Intake gasket on engine failed. Had to have electric window opener replaced. 100,000 warranty is a selling point, not bumper to bumper. Have owned Toyotas. KIA does not have fit and finish like them. Bought vehicle based on CR recommendation."

R D., LA (2016 Kia Sorento LX 2.4-L 4 Cyl)
Battery (not hybrid or electric)

"two days after buying the kia the battery was dead dealership replaced it no charge"

Anonymous, MA (2016 Kia Sorento 2.4-L 4 Cyl)
Coil

"Two coils in the engine failed. The engine was idling rough and had difficulty accelerating. The check engine light (CEL) was on, so I parked the car back in our driveway and took my 16-year-old truck to work instead. That afternoon, I took the Kia to the dealership, they reset the CEL and gave the car back to me, advising me to bring it in if the CEL came on again. For the next week, the engine stumbled many times whenever we tried to drive it. On Friday, the CEL finally came on and stayed lit. This time, the dealership replaced the coils. We were without our car for 4 days without a loaner car."

Anonymous, MD (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)
Engine harness

"Happened after a manufacturer install of new software to predict potential engine problems."

Anonymous, NC (2016 Kia Sorento LX 2.4-L 4 Cyl)

"This was actually the wiring harness that was needing replaced with the engine upgrade."

Anonymous, AL (2016 Kia Sorento 2.4-L 4 Cyl)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Transmission shifts hard down when decelerating. Kia can't figure it out even after rebuild"

Ronald C., CA (2016 Kia Sorento SXL 3.3-L V6)

"Transmission downshifted rough at about 30 mph. Kia agreed and replaced transmission under warranty. New transmission solved problem. Kia was very responsive in taking care of the problem"

Anonymous, VA (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"Check engine light came on. Leak found in intake manifold. A technical service advisory required replacement of a plug and ECM software update was done."

Anonymous, ON (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)
Sensors (includes O2 or oxygen sensor)

"electronic device slows car to only 25mph, Very dangerous til you find a place to get off road. Poor design and ca r in shop 7 weeks waiting to get new designed part. If gas and air mixture is not right thiis part overides and slows car to 25mph"

Anonymous, NC (2016 Kia Sorento EX 3.3-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

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