Product Reviews

Welcome to Consumer Reports.

We’re so glad to have you as a member. You now have access to benefits that can help you choose right, be safe and stay informed.
Redesigned for 2011, the Sorento is a capable and pleasant SUV, straddling the small and midsize SUV categories. It's one of the few to offer a third-row seat in this class. The Sorento's V6 delivers smooth and quick performance with decent fuel economy. A direct-injection four-cylinder engine was added to the lineup for 2012.
Alerts
There are 3 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
NA
2010
2011
2012
2013
2014
2015
2016
2017
2018
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
NA
2010
2011
2012
2013
2014
2015
2016
2017
2018
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS available, standard from 2007. ESC standard from 2007. Head protection air bags standard from 2011.
Road Test

Redesigned for 2011, the Sorento is a capable and pleasant SUV, straddling the small and midsize SUV categories. It's one of the few to offer a third-row seat in this class. The Sorento's V6 delivers smooth and quick performance with decent fuel economy. A direct-injection four-cylinder engine was added to the lineup for 2012.

Seating
2 front, 3 rear, 2 third
Drive Wheels
AWD , Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 6-speed Automatic
Engines Available
  • 2.4-liter 4 (191 hp)
  • 2.4-liter 4 (175 hp)
  • 3.5-liter V6 (276 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2013 Kia Sorento owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

“ealer replaced camera twice. Wouldn't come on when backing up”

J T., IL (2013 Kia Sorento LX 2.4-L 4 Cyl)

“The back up camera was evidently bad from the beginning but still working and it caused my GPS to freeze up on starting the car for as long as 3-5 minutes. Once the camera went completely and it was replaced I have very little problems with the GPS”

Anonymous, PA (2013 Kia Sorento SX 3.5-L V6)

“It is dangerous when UVO knocks out the camera for whatever reason it decides to do it. UVO SUCKS!”

Stephanie S., DC (2013 Kia Sorento EX 2.4-L 4 Cyl)

“Backup camera failed. Entire radio/system had to be replaced. Dealer scratched dash in process”

Anthony K., NJ (2013 Kia Sorento LX 2.4-L 4 Cyl)

“rubber seal leaks - after each rain it does not work for 2-3 days was eventually replaced under warranty”

Anonymous, ON (2013 Kia Sorento EX 3.5-L V6)

“CD stuck in player and would not eject. took car to dealer and they could not fix it. Dealer wanted to sell us a new player. But there was a Tech repair bulletin on their web site for this fix. But they did not tell us they could do the fix as per th”

Anonymous, TX (2013 Kia Sorento LX 2.4-L 4 Cyl)

“C D player would seize up after prolonged use on a long trip. Radio was very poor in all respects. I no longer own the car and will never own another Kia”

Anonymous, OH (2013 Kia Sorento EX 2.4-L 4 Cyl)

“Touchscreen not functional, had to be replaced”

Anonymous, CA (2013 Kia Sorento LX 2.4-L 4 Cyl)
Display screen freezes up

“Sometimes the "KIA" screen stays on for 2-4 minutes after I start the car up. Can't get radio, satellite radio, CD, or phone to work until the screen goes away”

Johnny L., NC (2013 Kia Sorento EX 2.4-L 4 Cyl)

“2nd UVO replacement resolved the issue”

Anonymous, AB (2013 Kia Sorento EX 3.5-L V6)

“Periodically when starting the car, the car's computer will freeze up, which prevents the backup camera and radio/phone electronics from working. The car is still drivable, so we haven't tried to get it addressed”

Tim M., CO (2013 Kia Sorento LX 2.4-L 4 Cyl)
In-dash navigation system (GPS)

“System fail to locate desired target, telephone section failed repeatedly losing all numbers, etc”

Ron C., TN (2013 Kia Sorento EX 3.5-L V6)

“Screen has gone out twice”

Anonymous, TN (2013 Kia Sorento Unsure 2.4-L 4 Cyl)

“Phone pairs fine but it often does not connect to the blue tooth upon entering the car. I have to manually connect it often”

Anonymous, PA (2013 Kia Sorento SX 3.5-L V6)

“Bluetooth doesn't support high-def audio; just phone voice”

Tim M., CO (2013 Kia Sorento LX 2.4-L 4 Cyl)

“randomly drops calls”

Anonymous, ON (2013 Kia Sorento EX 3.5-L V6)

“Wont. recognize my (female) voice”

Anonymous, CA (2013 Kia Sorento EX 3.5-L V6)
Radio

“Dealer replaced radio twice. Sometime would not work, couldn't turn it on, sometimes couldn't turn it off”

J T., IL (2013 Kia Sorento LX 2.4-L 4 Cyl)

“The radio became very staticy and then stopped work altogether. The dealership repaired it”

Anonymous, MD (2013 Kia Sorento LX 3.5-L V6)
Voice control commands

“After startup, the first time you use the voice command to dial the phone, there is a 20-30 second lag between giving the first command ("Dial name") and the prompt for the second command (supplying the name). This is consistent each time. Reporte”

Johnny L., NC (2013 Kia Sorento EX 2.4-L 4 Cyl)

“"Call by name or Number" "Name." "Sorry, I didn't catch that." "Name." "Sorry. I didn't catch that." Kia said there was nothing wrong with the system. Well, it doesn't work with ANY cell phone. You have to call out the phone number. Frustrati”

Michael H., ON (2013 Kia Sorento Unsure 2.4-L 4 Cyl)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

“drivers door leaked water and air but they fixed it”

Anonymous, TX (2013 Kia Sorento Unsure 2.4-L 4 Cyl)

“see previous answer”

Michael R., FL (2013 Kia Sorento LX 2.4-L 4 Cyl)

“at 75-80 mph in a driving rain on rt.95 water worked its way up the windshield post on the passenger side and dripped onto the passenger seat”

Michael R., FL (2013 Kia Sorento LX 2.4-L 4 Cyl)
Squeaks or rattles

“Tie rods and suspension noise. Car is still under warranty so they will fix it”

Anonymous, ON (2013 Kia Sorento LX 2.4-L 4 Cyl)

“Metal strap holding the fuel tank was missing rubber padding / insulation. Hence metal on metal noise. Problem easily fixed at dealer...under warranty”

Mark G., OK (2013 Kia Sorento EX 2.4-L 4 Cyl)

“Engine has been rattling for months and they can't diagnose it. We just drive with it and live with it”

Corey M., FL (2013 Kia Sorento EX 2.4-L 4 Cyl)

“When turning left or right, I experienced clicks or rattles coming from the steering mechanisism”

W P., MD (2013 Kia Sorento LX 3.5-L V6)

“After the recall of the gear shifter, i have had to take my suv in multiple times for several days at a time the the Kia dealership is still unable to determine why there is so much noise & vibration & resistance when turning the steering wheel. All the parts to the steering wheel, steering housing & clock spring have been replaced. I strongly believe it is the misalignment of the steering housing to the transmission that is the cause of the issues. Dealership has no way of realigning this wit”

Angela S., FL (2013 Kia Sorento LX 3.5-L V6)

“lots of rattles, from when brand new”

Anonymous, CA (2013 Kia Sorento EX 3.5-L V6)

“After the first year, my new car began to whistle, and get loud in highway driving. dealer says couldn't find the reason-not too happy about it”

Anonymous, AB (2013 Kia Sorento LX 3.5-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

“My kia has had to have multiple aligments due to the steering housing being misaligned to the transmission that my Kia has had to work harder than it needs to. I have replaced my tires several times, i am greatful for my separate warranty on my tires that have kept my costs down to atleast half of the cost of replacing all for times. (4x)”

Angela S., FL (2013 Kia Sorento LX 3.5-L V6)

“Both front end lower ball joints have failed prior to reaching 100,000 mile mark”

John M., OH (2013 Kia Sorento EX 2.4-L 4 Cyl)
Bushings

“Noise they make have been replaced on recall”

Anonymous, NY (2013 Kia Sorento Unsure 2.4-L 4 Cyl)
Shocks or struts

“Front strut bearings, replaced under warranty”

Anonymous, QC (2013 Kia Sorento LX 3.5-L V6)

“upper strut bushings had to be replaced at 10000 miles.Unkown factory recall”

Nick N., PA (2013 Kia Sorento EX 2.4-L 4 Cyl)

“strut related bearings began to make noise.first one then the other”

Anonymous, OH (2013 Kia Sorento LX 2.4-L 4 Cyl)

“strut bearing is making noise.same problem occurred with our other 2013 sorento”

Anonymous, OH (2013 Kia Sorento LX 2.4-L 4 Cyl)

“Strut bearings under warranty”

Anonymous, ON (2013 Kia Sorento LX 2.4-L 4 Cyl)

“Strut plates had to be replaced”

Franklin P., ID (2013 Kia Sorento LX 2.4-L 4 Cyl)

“top mounts in engine compartment had to be replaced”

Anonymous, MI (2013 Kia Sorento LX 2.4-L 4 Cyl)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

“Main belt came off ,no battery, no power steering, in upper Mich. truck was towed under warentee 5 hr.s to nearest dealer and repaired free”

Peter A., NJ (2013 Kia Sorento SX 3.5-L V6)
Difficult to fill up gas tank

“the fuel nozzle must be inserted only a short distance into the tank intake and be held during feeling”

Anonymous, TX (2013 Kia Sorento LX 2.4-L 4 Cyl)
Engine computer

“Warning lights coming on. ABS, traction control, and grade, and air bag”

Joseph B., FL (2013 Kia Sorento EX 2.4-L 4 Cyl)

“They had to switch out a chip. Second time since I've owned the car”

Anonymous, NY (2013 Kia Sorento EX 3.5-L V6)

“They had to replace the oil pan gasket . Did at no charge to me”

Marlin P., FL (2013 Kia Sorento Unsure 2.4-L 4 Cyl)
Engine knock or ping

“Kia is recalling this SUV for possible major engine failure due to poor machine work at the engine factory”

Anonymous, NC (2013 Kia Sorento LX 2.4-L 4 Cyl)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

“The trim on the top of the car has come loose twice in the last year. When going down the road it would vibrate so bad that it sounded like the car was falling apart”

Anonymous, NV (2013 Kia Sorento SX 3.5-L V6)

“Center wheel hubs dis colored and peeled. We're replaced twice to this point”

Anthony K., NJ (2013 Kia Sorento LX 2.4-L 4 Cyl)
Rust

“Hatchback experienced rust approximately 6" below the window when it was 2 years old”

Anonymous, ON (2013 Kia Sorento LX 3.5-L V6)

“Spots of rust appearing on body”

Gary L., AB (2013 Kia Sorento LX 3.5-L V6)

“Rust appeared on the back of vehicle”

Anonymous, ON (2013 Kia Sorento LX 3.5-L V6)

“rusting around the rear window”

Scott M., VT (2013 Kia Sorento EX 3.5-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

“Left Tail light would not work, even after changing blubs. They said it was a short in the head light. got the car back and battery went dead in two days. Back in shop but still can't find a problem?”

Anonymous, FL (2013 Kia Sorento EX 2.4-L 4 Cyl)

“The light came. On, I took it to the dealer and it was taken care of. The dealership stated the, tire pressure monitor had gotten dirty”

Anonymous, PA (2013 Kia Sorento SX 2.4-L 4 Cyl)
Warning lights

“Warning lights keep coming on for brake, parking brake and abs. Systems work but the lights stay on”

Corey M., FL (2013 Kia Sorento EX 2.4-L 4 Cyl)
Body control module

“The vehicle went in for a MIL lol get on. Diagnosed needed a new catalytic converter. 3 weeks to get the part and then there were a lot of warning lights on when I got the vehicle back. They said it needed an alternator then they also replaced the NMC. When I picked the vehicle up and drove home the engine raced and many dash lights came on. Then they replaced the battery and other electrical components. When I got it back the ac did not work back to the dealer again. This has been a nightmare”

J J., ON (2013 Kia Sorento LX 3.5-L V6)

“Heat control of driver's seat stopped working....had it repaired”

Anonymous, ON (2013 Kia Sorento LX 3.5-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Stability control (ESC)

“Faulty sensor”

Anonymous, FL (2013 Kia Sorento LX 3.5-L V6)
Traction control

“Faulty sensor”

Anonymous, FL (2013 Kia Sorento LX 3.5-L V6)

“The overly active traction control system shuts forward motion down, resulting in lack of acceptable acceleration in snow”

Anonymous, CO (2013 Kia Sorento Unsure 3.5-L V6)
Electrical failure

“Complete and sudden failure of alternator”

Anonymous, ON (2013 Kia Sorento LX 3.5-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel pump

“Loss of power ,service engine light came on”

Jim B., PA (2013 Kia Sorento LX 2.4-L 4 Cyl)

“Fuel pumped failed. Had to be replaced”

Ernest W., NC (2013 Kia Sorento LX 2.4-L 4 Cyl)

“Fuel pump failed. Vehicle ran but very slow and limped to dealer”

Greg W., IL (2013 Kia Sorento LX 2.4-L 4 Cyl)
Sensors (includes O2 or oxygen sensor)

“Emission light came on and it turned out to be a sensor”

Anonymous, TX (2013 Kia Sorento EX 3.5-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

“soud quality of xm radio was poor”

Anonymous, MN (2013 Kia Sorento Unsure 2.4-L 4 Cyl)

“Bluetooth did not always work correctly”

Russell R., FL (2013 Kia Sorento EX 2.4-L 4 Cyl)

“UVO causes all of the other problems mentioned. Sometimes it just isn't there, which means I can't use the radio, back-up camera, or bluetooth. I HATE this system!”

Stephanie S., DC (2013 Kia Sorento EX 2.4-L 4 Cyl)

“Screen would freeze on start up. When reversing would not engage the rear camera display. They 2nd UVO replacement is now functioning properly”

Anonymous, AB (2013 Kia Sorento EX 3.5-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

“Both Driver and Passenger Doors accumulate ice build up between the skin and door frame on the hinge side during the winter. As a result of this you can't properly open the door. Ice has to be heated and chipped out. Apparently I've been this is du”

Anonymous, ON (2013 Kia Sorento LX 3.5-L V6)

“Latch on back seat worked extremely hard to raise or lower. Was repaired by dealer”

Anonymous, FL (2013 Kia Sorento SX 3.5-L V6)
Seat controls - movement

“The controller for reclining the middle row has broken twice rather easily. This same latch system is used for the hood, and that broke on my first oil change (broken by the dealer)”

Anonymous, FL (2013 Kia Sorento LX 2.4-L 4 Cyl)

“Unable to lay second row seat on passenger side down, the lever system to disengage the upright position would not work”

Anonymous, PA (2013 Kia Sorento SX 3.5-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Premature brake wear

“At 44,760 Km I had to have both the Front & Rear Brakes and Rotors replaced at a cost (parts & labour, incl Tax) of approx. $1,100. I have owned several vehicles for past 46 years and have never before had a vehicle that needed this under 80,000 KIM”

Robert G., ON (2013 Kia Sorento LX 3.5-L V6)

“Rotors seem to wear prematurely; each time car stands for even 1 night, first few applications of brake result in scraping/friction nois -- appears to be due to rust formation on rotor”

Anonymous, ON (2013 Kia Sorento LX 3.5-L V6)
Antilock system (ABS)

“Recall work”

Ken K., OH (2013 Kia Sorento LX 2.4-L 4 Cyl)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

“Oil leaked from the filter case to the point where the engine blew up. The Kia repair shop said it was there job to prove that it was my fault. Once they found something to pin it on me, they stopped investigating”

Anonymous, OH (2013 Kia Sorento LX 3.5-L V6)

“The engine stopped while we were driving. We had it towed to the dealer who told us the engine had to be replaced. It took 2 months, but we did have a loaner vehicle”

Stephanie S., DC (2013 Kia Sorento EX 2.4-L 4 Cyl)

“Had lifetime warranty .all new engine 100.00 deductible to the”

Jay S., FL (2013 Kia Sorento LX 2.4-L 4 Cyl)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

“The alternator just quit working. It was towed to a kia dealer who repaired it quickly”

Anonymous, OH (2013 Kia Sorento LX 3.5-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

“inconsistent heat driver side and passenger side set to same temperature driver side will be much warmer than passenger side passenger side often just blows cold air instead of heat (i.e. set to 26 Celsius)”

Anonymous, ON (2013 Kia Sorento EX 3.5-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

“hesitates between gears then extremely rough "grabbing" feels like transmission is going to blow apart - dealership can never diagnose problem or find OBD codes”

Anonymous, ON (2013 Kia Sorento EX 3.5-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Change Vehicle