Kia Sorento

"The backup camera was damaged by road salt/water infiltration. Bad design caused environmental damage that could have been prevented. The camera was intermittent at first and the dealer was unwilling to do any warranty repair because "it was working at the time I brought the vehicle in for service". I did have video of the intermittent problem and the service manager was too busy to take my concern seriously. This is more a reflection on poor local dealer service than a complaint about the Kia vehicle. The more serious problem I had with my Kia was the alternator quit working and left me stranded on the side of the road. The one complaint I have on the Kia is that when an "idiot" light comes on it is a small light and is not very easily seen. The light doesn't flash to get your attention nor is there a chime or alarm of any type to get your attention!"

"The backup camera simply stopped working. The proximity alarm continued to work. The camera was replace and it is working fine at this time."

"Stopped working completely."

"After spending a bit over $39,000 for this car. I was absolutely upset when the back up camera stopped working !! Was told by the dealer that after 38,000 miles it's not covered any longer !! Really. I purchased a new back up camera and going to have it installed once this quarantine is over !!"

"Back up camera started to work off and on starting in April, and progressively got worse until the middle of May, when it quit working. Safety part is not covered by warranty and dealer says it will cost $400 to fix"

"We've had the backup camera replaced under warrnty. However ever month or so you'll shift to reverse and the camera will stay black."

"Traction control failure, triggered a failure in the backup camera/display. Requiring system reolacement"

"camera needs replacement. Part has been ordered"

"camera failed"

"The camera will fail occasionally. The dealer claims it is corroded and has ordered a new one"

"stopped working and was replaced"

"It just stopped working and the screen went blank screen when the car was put in reverse"

"Backup camera beeps whenever in reverse, not just for warning. Blindspots lights stopped working (lighting up). Both were out of warranty (barely) and several hundred dollars to fix"

"Screen freezes Then comes on again after turning off car for significant period. Real problem on trips. Customer Service useless"

"At about 8,000 miles, frequently I would get a Korean message on the display screen and could not get rid of it. I tried to reboot and it worked a few times and eventually stopped working. The dealership ended up replacing the entire system with a"

"Occasionally, none of the buttons on the touch screen will work. The car must be shut down for a few minutes then restarted to regain touch screen functionality."

"About 40% of the time, I am unable to get past the FCC warning and am unable to use the display. It is an intermittent problem for which there is no fix. Additionally, the model factory radio in the vehicle is no longer available so I can't even replace it."

"Occasionally when the vehicle is started, the navigation warning will not clear from the screen. It's as if the touchscreen stops working. Since it's intermittent, the dealer will not fix it. It is now out of warranty so I will have to get an after-market radio when it bothers me enough and I lose my patience."

"Display screen freezes up and flashes back and forth"

"Touch screen input is not properly mapped to on screen buttons. Requires very hard manual touch. Dealer unable to fix and it is out of warranty"

"We have had the electronic dashboard freeze up serval times and not respond to any command. After turning the car off and leaving it for a day and then turning it back on again the system seems to have reset and worked properly. The Sirius radio system continually drops the connection even when driving through flat and totally unobscured areas with no weather destructions and perfectly clear skies. The Sirius Radio drops in and out once or twice every couple hours. This only lasts for a few seco"

"DISPLAY SCREEN JUST GOES BLACK. SOMETIMES IT RESETS AFTER RESTARTING THE CAR, OTHERTIMES IT TAKES DAYS TO FIX. KIA CANT FIND THE PROBLEM."

"The display screen does not open the app for an extended period at startup. Sometimes when it does startup, the backup camera does not come on."

"Two or three times during the past year, the infotainment screen has gone totally blank. Dealer was unable to replicate/diagnose. System was replaced once under warranty by previous owner."

"Display screen went blank when backing up"

"back-up camera does not always come on"

"microphone for speaking to incoming calls quit working"

"I'm only able to listen to Pandora or my iTunes music about 1/2 the time because the system won't read my phone. and I always have to reset the Bluetooth every time even if I've only been out of the car for 5 minutes"

"Regularly causes iPod to freeze"

"There are times when the USB outlet doesn't work. I think it has already been replaced once and it still does it. Then it magically starts working again. Also when an iPod is plugged in the screen navigation in the car is ineffective"

"Screen went black or locked up"

"GPS continually overstates or understates estimated arrival time. Corrects itself as it gets closer. Has been up to 45 min off in an hour drive. Comparison: (Garmin. Nuvi almost dead on). $250 map update fee is obscene"

"GPS IS NOT ACCURATE. AND IT COSTS OVER $200 TO UPDATE IT EVERYTIME!"

"Back up camera went blank"

"The navigation system frequently cannot find common addresses. I have to use my smartphone to find mini addresses that simply art recognized by the Kia's navigation system and after asking the dealership for updates they say there are none and if there were I would have to pay a lot of money to have them installed. Next the navigation system does not display street names when on the freeway. When traveling on the freeway it only gives exit numbers not the street name so it is virtually useless f"

"Phone will pair and disconnect randomly without request"

"although my phone shows that I'm connected the Bluetooth doesn't always work"

"It changes from connecting quickly to connecting after 3-4 minutes when I am on a call. I'm never sure when it's going to change to the car speakers"

"Unfortunately, it is not that good"

"Static on AM radio stations"

"Radio ( car) was 3 years old and back up camera crapped out $300.00 . In 2019 Radio crapped out $1200. oo to fix it Expensive ."

"Reception of satellite radio in South Florida is terrible. It frequently cuts out and displays acquiring signal message."

"The radio and display quit working after the warranty period was up. Had to replace the entire radio and instead of going with an expensive original radio I installed an aftermarket android auto system. Much better than the original system actually."

"Stock antenna does a poor job at picking up XM Satellite signal; frequently loses signal on perfectly clear days."

"The sound is not that good from the speakers in my KIA SUV. The sound system in other cars that I have had to include a Ford Explorer and a Volvo station wagon were much better than the speakers in my Sorento"

"Sound system has a glitch in it, that usually happens only after the vehicle has been driven for at least 30 minutes, which causes one of the speakers to go silent and then the other eventually does also. But the navigation and bluetooth speaker still works. after shutting the engine off and restarting, it will go back to normal."

"At least a dozen times in the last 4 months no radio sound will come out of speakers, but the navigation voice and bluetooth still works. Once you restart the engine, it comes back. Must be a software glitch"

"clock spring needed replacing. covered by extended warrenty"

"radio volume button (rocker switch) failed to work"

"Did not recognize voice commands properly"

"Have NEVER had success using the voice command to make/dial a phone call. Don't even try anymore. :-("

"Became inoperable and was electrically connected to air bag operations"

"Cruise control turns on, but will not set speed. Happens only 10% of the time. Dealer unable to replicate situation. Happens only on first time attempt after car is started. If it works first time, will continue to work."

"rear brake light stopped working"

"LED strip light underneath front light passenger stopped working. Mechanic said had to take it to a dealer since they have to remove the ENTIRE headlight section just to replace the LED strip. What kind of design failure is this? Also LEDs are supposed to last 20 years. Also, the air conditioning sensor has a fault causing the air conditining to be ice blocked in the middle of summer, resulting in stop of airflow from vents. Appears to be a known issue with this model."

"The right front "eye brow" (LED) or parking light went out and was replaced under warranty"

"Electronic speedometer display needle is red and very difficult to see, especially in sunlight. Dangerous. Also numbers on the display are 20,40,60, etc up to 160. past 100 is a waste. Lines between numbers hard to see.Its a software fix. Kia won't"

"External temperature gauge stopped working during rain storm, resulting in temperature going down from 20C to -35C before switching off. Resulted in internal climate system going from cooling to the heat coming on."

"Auto on/off intermittant problems"

"HID headlights both burned out simultaneously. Dealer could not find cause. Suspedcted batch of bad bulbs. Replaced under warranty"

"Headlights blow main headlight bulbs about once every quarter."

"Bulb blew.. that's not a problem. Then the headlight stopped working. It wasn't the bulb. I swapped the one headlight with the other one. No good. I checked the fuses and the relays. They were good. So I tested the next obvious thing.. the socket. The socket went bad !! Really !!! I'm disappointed with Kia's response. Not under warranty !!"

"left Headlight went out at 45000 miles - it cost $400 to replace! Yes, $400 - thank God the warranty covered it"

"Driver's side Heated seat button would flash when selected, and not come on. Dealer eventually had to replace the heated pad in the back and bottom of seat"

"kia has yet to detemine the cause as heated seat light binks on and off, but at no spacific time or cause, have been asked to track when and what is going on when it happens"

"The seat heater lights blink and do not turn on the heater. Then the lights do not turn off. This has been ongoing since about 8 months after we bought the car used in 2017."

"Driver outer door handle button would not lock or unlock door. Cause - faulty door latch assembly. Replaced and corrected problem."

"Electric door locks dont work sometimes, particularly when cold. Usually the drivers door works, but keyless or button in car doesn't unlock other doors and rear hatch."

"Back hatch issues. Also sunroof stuck open."

"The electronic locks would occasionally stop working. This prevented me from locking the doors. The dealer indicated this could not be diagnosed if it was working when I brought it to the dealer. I finally decided to have the control module replaced at a cost of $1,200. It has only been one week. But, this appears to have resolved the problem."

"One FOB requires many button presses to activate locks, and is often not recognized as being in the car when trying to start the engine via keyless start. This issue persists after the battery is replaced. The other FOB works every time for button presses and over 90% of the time to start the engine."

"Drivers door would not lock or unlock via any electronic switch. Cause - faulty door latch assembly."

"Four times I've had to have the vehicle towed to the dealership as the vehicle's electrical system was dead. and wouldn't start or the over ride system wouldn't work. The override does not word on the 2014s at all!! They never can find what drains"

"Even with new battery and in vehicle still did not work, said it was not in vehicle. Took multiple visits to dealership and purchasing new fabs to solve"

"This I believe was due to the place that put tires on. They have since fixed it at the tire location. Initially I had to take it back to them 3 times before and they stated it was fixed, and it would come on again within a week (falsely)."

"sometimes the warning light on the drivers side mirror during turning or lane changes will go off at the appropriate moment, when a car or object is sensed on that side, but it stays on after the car has passed my left side and it continues to give a"

"Rear wiper stopped mid-stroke. Motor and linkage replaced under warranty."

"Cheap calipers wore out too soon."

"regular wear and tear but not cheap but no more expensive than other similar jobs"

"Do not remember what caused me to check the brakes."

"experience in 2019 whoch resultes in pads and calibers needing to be replaced"

"With only 28000 miles the brake pads were completely worn down and the rotors were extremely rusty"

"Rear brake rotor and pads replaced at 38000 km, then had to be replaced again at 66000 km. Brakes were serviced at recommended intervals."

"I bought the Kia three years ago from pre owened certified dealer. The little amount of mileage that I have used, 9000 miles should not have worn out. I needed to replace the rear brakes."

"dealer recommended replacing front and rear brakes after tires were changed from winter to summer"

"This starting to happen after we bought new tires and went back to dealership to have checked. They could not find anything and said everything was all right. We asked them to check entire wheel system including the brake system which they said they did with no issues. After taking the SUV back in after multiple visits they finally found that it was in the brake system. This last visit they said they could not let us drive the SUV as it was too dangerous."

"At about 18000 miles rotors needed to be turned to meet safety inspection requirements"

"The car was purchased in July 2019. It was supposed to be in good shape mechanically. By October the front brakes began to squeal. Took it back to the dealer and was told it needed front and back rotors and breaks and calipers. Cost would be $800.00. We took it to the dealer because we had purchased an extended warranty. It didn't cover brakes. Took it to our local mechanic who said it needed front brakes and rotors and calipers, the back was fine. Car was repaired in November for $300.00 by local mechanic."

"had to replace all the roters at 70,000 miles due to rust! they were overheating"

"brakes front and back needed replacing after 13000"

"Had to have the brakes replaced within the last month. Were making loud noises, had them checked out at dealer who replaced them"

"I neede new pads"