In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Two times the backup sensors failed and needed to be replaced under warranty. The backup camera failed once and needed to be replaced under warranty"
Anonymous, NY (2014 Kia Sorento Limited 3.3-L V6)"Camera stopped working"
Anonymous, OH (2014 Kia Sorento LX 2.4-L 4 Cyl)"The backup camera was damaged by road salt/water infiltration. Bad design caused environmental damage that could have been prevented. The camera was intermittent at first and the dealer was unwilling to do any warranty repair because "it was working at the time I brought the vehicle in for service". I did have video of the intermittent problem and the service manager was too busy to take my concern seriously. This is more a reflection on poor local dealer service than a complaint about the Kia vehicle. The more serious problem I had with my Kia was the alternator quit working and left me stranded on the side of the road. The one complaint I have on the Kia is that when an "idiot" light comes on it is a small light and is not very easily seen. The light doesn't flash to get your attention nor is there a chime or alarm of any type to get your attention!"
Anonymous, WV (2014 Kia Sorento EX 3.3-L V6)"The backup camera simply stopped working. The proximity alarm continued to work. The camera was replace and it is working fine at this time."
Anonymous, IL (2014 Kia Sorento EX 3.3-L V6)"Stopped working completely."
Anonymous, WV (2014 Kia Sorento LX 2.4-L 4 Cyl)"After spending a bit over $39,000 for this car. I was absolutely upset when the back up camera stopped working !! Was told by the dealer that after 38,000 miles it's not covered any longer !! Really. I purchased a new back up camera and going to have it installed once this quarantine is over !!"
Anonymous, (2014 Kia Sorento LX 2.4-L 4 Cyl)"Back up camera started to work off and on starting in April, and progressively got worse until the middle of May, when it quit working. Safety part is not covered by warranty and dealer says it will cost $400 to fix"
Anonymous, IL (2014 Kia Sorento EX 2.4-L 4 Cyl)"We've had the backup camera replaced under warrnty. However ever month or so you'll shift to reverse and the camera will stay black."
Anonymous, PA (2014 Kia Sorento LX 3.3-L V6)"Traction control failure, triggered a failure in the backup camera/display. Requiring system reolacement"
Tom P., PA (2014 Kia Sorento SX 3.3-L V6)"camera needs replacement. Part has been ordered"
Kimberly R., NY (2014 Kia Sorento Limited 3.3-L V6)"camera failed"
Anonymous, MO (2014 Kia Sorento SX 3.3-L V6)"The camera will fail occasionally. The dealer claims it is corroded and has ordered a new one"
D T., OH (2014 Kia Sorento SX 3.3-L V6)"stopped working and was replaced"
Anonymous, ON (2014 Kia Sorento)"It just stopped working and the screen went blank screen when the car was put in reverse"
Joy R., OH (2014 Kia Sorento 2.4-L 4 Cyl)"Backup camera beeps whenever in reverse, not just for warning. Blindspots lights stopped working (lighting up). Both were out of warranty (barely) and several hundred dollars to fix"
Anonymous, MD (2014 Kia Sorento 3.3-L V6)"Screen freezes Then comes on again after turning off car for significant period. Real problem on trips. Customer Service useless"
Thomas S., VA (2014 Kia Sorento EX 3.3-L V6)"At about 8,000 miles, frequently I would get a Korean message on the display screen and could not get rid of it. I tried to reboot and it worked a few times and eventually stopped working. The dealership ended up replacing the entire system with a"
Kathleen C., CA (2014 Kia Sorento LX 3.3-L V6)"Occasionally, none of the buttons on the touch screen will work. The car must be shut down for a few minutes then restarted to regain touch screen functionality."
Anonymous, FL (2014 Kia Sorento SX 3.3-L V6)"About 40% of the time, I am unable to get past the FCC warning and am unable to use the display. It is an intermittent problem for which there is no fix. Additionally, the model factory radio in the vehicle is no longer available so I can't even replace it."
Anonymous, FL (2014 Kia Sorento SX 3.3-L V6)"Occasionally when the vehicle is started, the navigation warning will not clear from the screen. It's as if the touchscreen stops working. Since it's intermittent, the dealer will not fix it. It is now out of warranty so I will have to get an after-market radio when it bothers me enough and I lose my patience."
Ash F., FL (2014 Kia Sorento SX 3.3-L V6)"Display screen freezes up and flashes back and forth"
Kimberly R., NY (2014 Kia Sorento Limited 3.3-L V6)"Touch screen input is not properly mapped to on screen buttons. Requires very hard manual touch. Dealer unable to fix and it is out of warranty"
James S., FL (2014 Kia Sorento Limited 3.3-L V6)"We have had the electronic dashboard freeze up serval times and not respond to any command. After turning the car off and leaving it for a day and then turning it back on again the system seems to have reset and worked properly. The Sirius radio system continually drops the connection even when driving through flat and totally unobscured areas with no weather destructions and perfectly clear skies. The Sirius Radio drops in and out once or twice every couple hours. This only lasts for a few seco"
Dennis L., CA (2014 Kia Sorento EX 3.3-L V6)"DISPLAY SCREEN JUST GOES BLACK. SOMETIMES IT RESETS AFTER RESTARTING THE CAR, OTHERTIMES IT TAKES DAYS TO FIX. KIA CANT FIND THE PROBLEM."
Anonymous, (2014 Kia Sorento SX 3.3-L V6)"The display screen does not open the app for an extended period at startup. Sometimes when it does startup, the backup camera does not come on."
Anonymous, IL (2014 Kia Sorento EX 3.3-L V6)"Two or three times during the past year, the infotainment screen has gone totally blank. Dealer was unable to replicate/diagnose. System was replaced once under warranty by previous owner."
Anonymous, ON (2014 Kia Sorento SX 3.3-L V6)"Display screen went blank when backing up"
Anonymous, NH (2014 Kia Sorento EX 3.3-L V6)"back-up camera does not always come on"
Robert A., NY (2014 Kia Sorento SX 3.3-L V6)"microphone for speaking to incoming calls quit working"
Anonymous, VA (2014 Kia Sorento Limited 3.3-L V6)"I'm only able to listen to Pandora or my iTunes music about 1/2 the time because the system won't read my phone. and I always have to reset the Bluetooth every time even if I've only been out of the car for 5 minutes"
Kris H., MD (2014 Kia Sorento EX)"Regularly causes iPod to freeze"
Anonymous, CO (2014 Kia Sorento Limited 3.3-L V6)"There are times when the USB outlet doesn't work. I think it has already been replaced once and it still does it. Then it magically starts working again. Also when an iPod is plugged in the screen navigation in the car is ineffective"
Anonymous, MO (2014 Kia Sorento 3.3-L V6)"Screen went black or locked up"
Dietmar S., WI (2014 Kia Sorento Limited 3.3-L V6)"GPS continually overstates or understates estimated arrival time. Corrects itself as it gets closer. Has been up to 45 min off in an hour drive. Comparison: (Garmin. Nuvi almost dead on). $250 map update fee is obscene"
Maurice M., IL (2014 Kia Sorento LX 2.4-L 4 Cyl)"GPS IS NOT ACCURATE. AND IT COSTS OVER $200 TO UPDATE IT EVERYTIME!"
Anonymous, (2014 Kia Sorento SX 3.3-L V6)"Back up camera went blank"
Anonymous, CT (2014 Kia Sorento LX 3.3-L V6)"The navigation system frequently cannot find common addresses. I have to use my smartphone to find mini addresses that simply art recognized by the Kia's navigation system and after asking the dealership for updates they say there are none and if there were I would have to pay a lot of money to have them installed. Next the navigation system does not display street names when on the freeway. When traveling on the freeway it only gives exit numbers not the street name so it is virtually useless f"
Dennis L., CA (2014 Kia Sorento EX 3.3-L V6)"Phone will pair and disconnect randomly without request"
Anonymous, MO (2014 Kia Sorento EX 2.4-L 4 Cyl)"although my phone shows that I'm connected the Bluetooth doesn't always work"
Kris H., MD (2014 Kia Sorento EX)"It changes from connecting quickly to connecting after 3-4 minutes when I am on a call. I'm never sure when it's going to change to the car speakers"
Christoph G., IA (2014 Kia Sorento Limited 3.3-L V6)"Unfortunately, it is not that good"
Edward C., RI (2014 Kia Sorento)"Static on AM radio stations"
Raymond A., NJ (2014 Kia Sorento LX 2.4-L 4 Cyl)"Radio ( car) was 3 years old and back up camera crapped out $300.00 . In 2019 Radio crapped out $1200. oo to fix it Expensive ."
Carol C., ON (2014 Kia Sorento LX 3.3-L V6)"Reception of satellite radio in South Florida is terrible. It frequently cuts out and displays acquiring signal message."
Anonymous, FL (2014 Kia Sorento SX 3.3-L V6)"The radio and display quit working after the warranty period was up. Had to replace the entire radio and instead of going with an expensive original radio I installed an aftermarket android auto system. Much better than the original system actually."
Anonymous, WV (2014 Kia Sorento EX 3.3-L V6)"Stock antenna does a poor job at picking up XM Satellite signal; frequently loses signal on perfectly clear days."
Ash F., FL (2014 Kia Sorento SX 3.3-L V6)"The sound is not that good from the speakers in my KIA SUV. The sound system in other cars that I have had to include a Ford Explorer and a Volvo station wagon were much better than the speakers in my Sorento"
Edward C., RI (2014 Kia Sorento)"Sound system has a glitch in it, that usually happens only after the vehicle has been driven for at least 30 minutes, which causes one of the speakers to go silent and then the other eventually does also. But the navigation and bluetooth speaker still works. after shutting the engine off and restarting, it will go back to normal."
Anonymous, IL (2014 Kia Sorento EX 2.4-L 4 Cyl)"At least a dozen times in the last 4 months no radio sound will come out of speakers, but the navigation voice and bluetooth still works. Once you restart the engine, it comes back. Must be a software glitch"
Adam F., IL (2014 Kia Sorento EX 2.4-L 4 Cyl)"clock spring needed replacing. covered by extended warrenty"
Anonymous, AB (2014 Kia Sorento EX 3.3-L V6)"radio volume button (rocker switch) failed to work"
Anonymous, MO (2014 Kia Sorento LX 2.4-L 4 Cyl)"Did not recognize voice commands properly"
Joseph P., MD (2014 Kia Sorento SX 3.3-L V6)"Have NEVER had success using the voice command to make/dial a phone call. Don't even try anymore. :-("
Kathleen C., CA (2014 Kia Sorento LX 3.3-L V6)
"Backup camera display failed. Since it occasionally flickers on and off, the problem is not the camera or a fuse problem"
Anonymous, NH (2014 Kia Sorento EX 3.3-L V6)