In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"When making a call and then hanging up, the display still shows the call in process. Must turn off car, and disconnect phone to remove message."
Anonymous, OH (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)"Advance Cruise Control can be dangerous as it can kick in due do a dip in the road, or go into a full stop position when not necessary. It lacks A.I. level interpretation of events"
Anonymous, NJ (2017 Kia Sorento SXL 3.3-L V6)"While using cruise control. entire display would flash and cruise control and front distance detector would deactivate when on a freeway with many cars/trucks in front and on the sides"
Anonymous, CO (2017 Kia Sorento EX 3.3-L V6)"The CD player randomly stops playing a CD. Repeated times over various CD's. Hard to get the CD to eject then. Have to shut the car off. Will take it in at next service to get fixed."
Anonymous, BC (2017 Kia Sorento SX 3.3-L V6)"display screen freezes and won't clear up right away"
Joe H., QC (2017 Kia Sorento 2.0-L 4 Cyl turbo)"Display screen (head unit) does not activate on startup - sometimes. Stays blank and none of the features associated are available - cameras, AV system, Bluetooth phone, etc. After a few minutes, sometimes a mile, system activates and all is OK. On request for evidence, provided dealer with videos of system in that state showing odometer, tachometer, and blank screen. That was 3-1-17 and it is now 5-13-17. Dealer says they are seeking a solution. Have not had follow-up contact initiated by Deale"
Howard H., WA (2017 Kia Sorento SXL 3.3-L V6)"Display Screen periodically went blank on start up. Took videos of screen, tachometer, and other dash. Gave those to dealer. Dealer ordered replacement and dropped it in. No problem, no hassle. Works consistently. No follow-on problems."
Anonymous, WA (2017 Kia Sorento SXL 3.3-L V6)"This is the same "intermittent" connection issue that I described regarding Phone connectivity. It is only an occassional problem and occurs when I am plugged in via USB (which is what I do during long trips). I've asked the Dealer and they have no idea what I'm talking about - so the source and solution of the problem are TBD"
Chuck G., VA (2017 Kia Sorento LX 3.3-L V6)"Please see my previous comments."
Anonymous, NY (2017 Kia Sorento SXL 3.3-L V6)"System will not maintain the traffic information provided by XM. I let the XM Radio subscription expire and then bought the Traffic subscription, but it won't work as it should. I have to activate the Traffic by calling XM when I try to use it"
Anonymous, CA (2017 Kia Sorento SX 3.3-L V6)"Would not pull up a valid address"
Anonymous, FL (2017 Kia Sorento SXL 3.3-L V6)"Constant dropping and reconnecting of phone connection"
Anonymous, TN (2017 Kia Sorento EX 3.3-L V6)"Bluetooth pairing and connections work fine. It is when I'm plugged in via the USB and using Apple Car Play that I experience intermittent problems. Occassionally the USB connection with the phone witll drop - which is particularly annoying when I'm in the middle of a phonecall. I don't know the exact problem, but it sometimes seems to be related to confusion between trying to connect to my phone via USB and then switching to Bluetooth after I'm already connected. TBD. I asked the Dealer an"
Chuck G., VA (2017 Kia Sorento LX 3.3-L V6)"During cold weather (below 25 degrees) I had to constantly reconnect the Bluetooth and reset the clock time."
Anonymous, VA (2017 Kia Sorento EX 3.3-L V6)"Radio would stop working and car would have to be stopped (engine turned off) and restarted to reactivate radio."
Anonymous, (2017 Kia Sorento SX 3.3-L V6)"The Sirius radio signal became intermittent. The antenna was replaced to solve the problem."
Anonymous, WI (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)"once in a while the screen does not accept touch commands. if you turn the car off and then on again, that resolves the issue"
Lawrence N., NC (2017 Kia Sorento EX 3.3-L V6)"The radio doesn't come on with the power button. You have to touch the radio button each time."
Richard F., CA (2017 Kia Sorento SX 3.3-L V6)"Sometimes (1-3 times/month), sound does not activate when I start the car. It is a very minor issue."
Seldon B., AZ (2017 Kia Sorento SXL 3.3-L V6)"Sirius radio signal intermittently drops to weak or no signal. Dealership replaced radio, but problem remains. Have not been back to give them a chance to look at this again."
Anonymous, WI (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)"Entertainment system including the display screen died, had to be replaced under warranty"
Robert M., RI (2017 Kia Sorento EX 3.3-L V6)"It took almost two months for Kia to figure out how to resolve the update issues."
Anonymous, KS (2017 Kia Sorento SXL 3.3-L V6)"After a routine software update that went wrong, it took Kia 2 months to figure out how to fix it. This caused changes to the screen and for certain functions that should have been available to be omitted."
Anonymous, KS (2017 Kia Sorento SXL 3.3-L V6)"Not good at recognizing phone commands related to telephone dialing."
Howell G., MA (2017 Kia Sorento EX 3.3-L V6)"1. Voice Recognition completely does not work to pull up the correct telephone contact. 99% of the time it presents the wrong choices. I just do not use it anymore out of frustration. 2. Google Maps will only play thru car speaker when iPhone7+ is connected via USB cable to USB port of car and I select MEDIA from the dash console. When bluetooth connected alone I cannot hear Google Maps directions thru my car speaker. The cellphone talks but too low to hear while driving. 3. My previous 2014 ML350 had EXCELLENT voice recognition and bluetooth integration. And the center console wheel/knob was perfectly positioned to use and drive. By comparison oo access various things while driving I have to touch the Sorrento's screen. The screen is not convenient to reach (arm & hand bounces while driving), is either not responsive enough, or it is too responsive, making it difficult to drive and find a phone contact at the same time to the point of actually being dangerous. 4. Google Maps will NOT display on the car's screen. Only Apple Maps, which is inferior by comparison, will display on the car's screen. This is just poor integration with the phone. Whatever is displayed on the phone should be able to be displayed on the car's screen, except for movies and other things that one should not be watching while driving. 5. Overall the car's electronics with regard to Navigation, bluetooth integration and voice recognition are either just too clumsy to use and difficult to understand or they just do not work at all."
Anonymous, NY (2017 Kia Sorento SXL 3.3-L V6)
"Sometimes fails to connect for Waze; phone connection sometimes fails."
Howell G., MA (2017 Kia Sorento EX 3.3-L V6)