Subaru Outback Change Vehicle

“The CD player stopped working in the entire system needed to be replaced. Nothing works. Not the camera not the radio. They need to be replaced. Very disappointing for a brand-new car”

“The angle of the screen is such that there is a lot of glare. Also, if you are wearing sunglasses, it's almost impossible to read anything on it”

“Display screen would freeze and no functions on the system would work until the car was restarted. Issue was resolved with a firmware update”

“Bought car new Jan '16. Around Nov '16, screen froze, all panel associated electronics went out. Dealer replaced entire unit at no charge. We have had one momentary glitch in screen since but did not require replacement, just turned engine off and back on, with no further difficulty in electronics”

“Sometimes when I connect my phone and have it charging, I am unable to control the radio through the touch screen or through the steering wheel controls”

“sometimes when I change radio stations it will not let me go back to the map. When that happens we have to pull over and turn off car and start it to get the map back on”

“The display screen for the radio would freeze up requiring the car to be turned off. This was hopefully fixed by a software update”

“screen froze; system became inoperable system replaced by subaru with rebuilt system. no further problems”

“1 Touch screen would not respond . Reset when ignition turned off 2 Locked on to random radio station. Audio would not turn off. Reset when ignition turned off. 3. screen blanked when using GPS. Audio remained on. Rest when ignition turned off”

“The navi system froze and wouldn't change Dealer had to download an upgrade to the navi system under warranty System works fine. Ow”

“during operation, weekly the infotainment system freezes making it inoperable until the mini-sd card is removed and reinserted or the car is restarted”

“media display would intermittently freeze up. sometimes it would start working with no action taken, Would always come back to working after ignition restart”

“1. Can't access GPS screen from audio display 2. Can't change SiriusXM stations 3. Can't change volume on radio All happen intermittently and restarting car cures the problem”

“screen freezes to current selection and can't change it unless car is restarted”

“Entire system freezes up. Radio won't play, gps wont work. Subaru unable to fix”

“GPS map would freeze. In fact, everything would. I couldn't move from map display to anything else (like radio). Dealer did a software update, but there are STILL glitches, like the mpg gauge got stuck in showing only negative mpg even though I knew it had to be in the positive”

“This problem involves the dashboard display icons, messages, and gauges; NOT the infotainment display. This problem happened only once, but it was quite disconcerting. While cruising about 60 mph along a deserted road, the computer controlling the dashboard display icons, messages, and gauges suddenly crashed. Various icons were inappropriately on or off (e.g., the icon indicating the parking brake was on while I was going 60 mph), I think the gauges may have displayed incorrect values, and”

“Probably monthly occurrence of freezing of entire infotainment system - can't operate gps, satellite radio, or any other features until stop and turn off the car”

“The screen was freezing up at different times for no known reason”

“system would lock up completely, pairing took forever, backup camera come on while driving forward”

“When connecting my phone to the USB port, the radio become erratic and then freeze-up. Had to stop the car, turn off the ignition and restart the car to reset display”

“Same thing as GPS - all part of the same problem. Replaced under warranty”

“When I started the car the information system screen would be blank. It would change brightness at odd times when it was working. The volume controls were inoperable at times”

“unit was replaced by dealer”

“The phone constantly connected and disconnected”

“When playing music from the USB interface, the player routinely stops for periods of up to 10 seconds and then resumes, sporadically. Volume fluctuates incredibly. It also takes over 3 minutes to load every time, even if the USB stays plugged in before and after the car is started”

“It freezes up on long road trips, affecting all the dashboard electronics--clock, radio, etc. Everything freezes”

“GPS maps are often incomplete or not available in southern KY and TN. Voice sends maps to completely unrelated places. We can not depend on the accuracy or even availability even in our home area”

“difficult to input”

“System just went screwy. Whole console replaced under warranty”

“the system locks up. brought to dealer they tried to fix it but it happened again. the gps system does not work well. i get better directions on a $125 Garmin. the glare makes it hard to read. The gps looses destinations and then you have stop care and shut it off to put in a new destination. Wish I would;d have not bought it”

“Outdated Wrong and Dangerous”

“The voice system cuts off prematurely giving you partial sentences”

“Difficult to use & program destination”

“It is not very easy to use. It seems awkward and rather poorly designed. It is not intuitive. Often we cannot find the address or street number because the on-screen choices are too limited. Most of the time we have to use a zip code. It's so frustrating we rarely use it”

“Freezing up”

“screen freezes and Nav stops”

“voice direction”

“If left on its own it takes me thru, the longest way the most difficult way & unsafe areas My leasing experience was terrible, dealer lies”

“Basically operation is not intuitive and provided GPS maps often seriously off”

“the navigation is so unreliable that I use my smartphone (android) for navigation. In addition, the navigation could not find places I wanted to travel to”

“Would like a larger screen to see more of the area map and not just the small area that I am currently in. Not enough streets are shown and it is impossible for me to see where I am headed down the road. I would not purchase another unless the nav & Bluetooth systems are improved”

“See previous post: it froze along with the radio”

“Whenever a destination is programmed in the GPS, there is no way to silence the loud verbal commands that the system is constantly barking at me. Worsening this terrible design is the fact that whenever the system barks a command at me, it turns way down whatever audio (e.g., CD or radio) I was listening to. Living in Los Angeles, I know that traffic is terrible, and I don't need to hear the system announcing "traffic jam ahead" every few minutes. I also often choose to take a different route”

“Text messages doesn't work most of the time. Navagation and radio froze a couple times and had to restart the car to fix it. Settings and preferences don't work sometimes or don't change at all. Navigation is very convenient but not intuitive to enter addresses or places in the menus”

“It died. Thought I was in middle of Lake Superior!”

“more than once, nav sys took us in the wrong dir, we did have the right address. another took us off express way, short cut, and took us in circles. We had to back track in another state”

“The system is not up to date on existing roads. For example interchanges that were added to roads 3-4 years ago do not appear on the display. It is hard to get alternative routes (and sometimes you just can't). Putting in destinations is cumbersome- Google maps is must more direct and simple. Occasionally a destination will be jus in the wrong location on the map”

“GPS Stops working Suddenly, Messages Auto Detect GPS Receiver, Message Cannot locate Satellite”

“Gave erroneous directions on numerous occasions”

“The voice on the navigation system cuts in and out”

“Audio output on the GPS began to clip the beginnings of sentences (for instance, instead of saying "prepare to turn left in 100 feet", it would just say ". . . in 100 feet" , and started also to be off by 40 or 50 feet about where to turn. Subaru replaced the amplifier under warranty and the problem was solved”

“The in dash GPS is so badly engineered you are better off pretending it is not in the car. Save yourself the aggravation and go buy a dash mount GPS. It's not even subtle, 5 minutes trying to make it actually work while driving makes you think you need to learn how to use it better but you will soon discover it's not you, the system is horrible. Dear Subaru, actually try one on the road before you sell them. UNBELIEVABLY POORLY ENGINEERED HUMAN INTERFACE. Please oh please get the GPS to at lea”

“The in-dash system is not intuitive it is difficult to use. I end up using my phone instead: it also freezes up”

“It's frequently inaccurate. As a matter of fact, it's worse than the last model's. The new features (predicting traffic, especially) are ridiculously bad”

“GPS voice commands were "clipped" so I would not get complete directions. For example: "take the next . . . . ." Some words were cut in half. For example: "turn le . . . ." Dealership said it was a faulty amplifier and replaced it. Problem has not returned”

“doesn't pair consistently when i enter the car. it also takes a lot of time to pair when it does pair”

“Drops phone”

“apple IOS update caused some pairing problems, Problem solved by update to radio system”

“The firmware had to be updated so that phones could pair, in addition so that my system was sending updated to Subaru so I could follow needs online”

“disconnecting primary driver's phone - have given up on using phone in car. dealer attribute to primary driver's smart phone but system was picking up secondary driver's flip phone until deprogrammed to try to get primary phone to function. primary still didn't function”

“calls would come from odd places. now it doesnt work at all. the orientation on purchase was very scanty. the direction books are vast. I just don't use it”

“Radio would lose signal all the time. Also would switch stations on it's own. When it did this, none of the buttons would work. If I restarted the car, it would fix it (for a while). Fixed under warranty”

“The volume fluctuates incessantly”

“Sirius/XM resets each time car turned off”

“Sirius XM radio requires reauthentication every time the ignition is turned off and on. Subaru service people blame Sirius XM. Sirius XM blames Subaru service people. After several hours of back and forth, I've decided to live without satellite entertainment. FM radio, CD, USB are fine”

“head unit kept shorting amplifier and was replaced”

“Stops working and come back when restate engine”

“Would not stay connected to Sirius XM”

“the radio is difficult to turn off. requires mult. attempts. the reception is worse than my 20 year old ford. no reception in the mountains at all. no reception 25 miles from home on some curvy roads”

“After a refresh due to a recall, the entire electronics system became unreliable--freezing up and not working properly. The car almost became unusable”

“incremental speed adjustment for cruise control: no way to determine if slight touch of lever in(de)crements speed by 1 or by 5 mph. Probably bad contact at base of steering wheel lever”

“System randomly would not understand voice commands. Issue was resolved with the update for the screen freeze-up”

“Voice hears what she wants and changes satellite to FM, hears channels wrong, hears commands wrong. Laughable if not so frustrating. Diverts attention FROM driving instead of helping”

“They simply do not work. We gave up trying to use them several months ago”

“Frequently the car does not accept my voice commands or seems to go blank after I have made a voice command. My connections are not made and I can not get the car to relinquish it's hold on the phone to try again. I have taken it in 3 times and contacted Subaru but they say their unit is working properly - I have paired with several other car brands with no difficulty so I have to think it is a problem with Subaru. They also said it is Apple's fault because they do updates that their system”

“the voice commands were very unreliable. The dealer said the volume on the microphone was too low and says it was fixed. I have not tried it out much since then”

“Very frustrating to use the voice command to phone a number in my phone list”

“UNBELIEVABLY POORLY ENGINEERED USER INTERFACE. Please oh please get the GPS to work before adding useless voice commands that change the cabin temperature. In fact actually don't add them at all. The temperature control knob is like right there”

“Hopefully this issue is corrected with the new tires and also the dealer indicated that they had a problem with the calibration of their equipment for a short time period”

“One front wheel ball joint faulty. Caused excessive front end vibration during acceleration”

“Too much sway. I went to aftermarket for new sway bars. Now the car handles much better”

“rear sway bar was too soft. i put on a heavier one and road control is more stable”

“Recall of car and out of service for 3 weeks due to a manufacturing error on the steering column”

“I had no problem, but the car had a factory recall due to a mis-milled steering shaft section. car was taken out of service for 2 weeks (free rental provided) until parts arrived”

“Steer ing column replaced on recall”

“A recall on the steering. Needed to replace the column”

“The Outback was recalled because of possible faulty part in the steering linkage. The car was towed to the closest dealer while I was on vacation and the part was replaced. Afterwards, we noticed the steering wasn't as responsive so we took it to the local dealer when re returned home. The local dealer found that the other dealership had stipped a bolt while installing the replacement part. That was repaired and a second replacement part was installed. No further problems, but we dodged a b”

“Serious recall. I was advised NOT to drive the car until repairs were made”

“There was a recall on this issues - mine was one of the affected. Subaru put us in a rental, but it took three weeks for parts to get to the dealership”

“recall steering shaft”

“Recall of certain 2016 Subaru Outback ( and Legacy) in May 2016 (one week after delivery for me). Long wait times since US customers taken care of before Canadian. No apology, no followup, no recognition on the part of Subaru Canada that this was a hardship/inconvenience/disappointment to customers”

“Within a few months, there was a factory recall and the steering column had to be replaced. We were notified NOT to drive the car. It took 3 weeks to repair the vehicle”

“Manufacturer recall for steering column”

“At less than 2000 miles I received an urgent recall notice to have the steering column replaced because the column could disconnect from the steering wheel due to a manufacturer's milling error, leaving the car with no steering. I was prohibited from driving the car until the column was inspected and replaced, which was completed within two weeks of notice”

“recalled for steering shaft”

“My car was recalled for some problem in the steering shaft that said the steering wheel could fail”

“Steering column needed to be replaced via recall by the manufacturer and now works well”

“No actual failure but car recalled for a possible in the steering column”

“We were notified that the steering column was unsafe and we should not drive the car. It was picked up, "fixed", and returned. Then another call that wrong part was installed and too dangerous to drive. Picked it up again to fix!”

“Recalled the car for a 3 week repair”

“Subaru issued a recall on my new 2016 Subaru Outback before my first monthly payment! They notified us, took the car to the dealership on a flatbed truck, and fixed the problem. We did not notice the defect, so were glad they caught it soon”

“WTD65 : 2016-17 Legacy/Outback Steering Column steering column replaced under recall”

“Dealer has been unable to resolve Vibration problem, looking into replacing tires with Subaru of America (cost issue)”

“Right fron tire worn down to the metallic thread. Vibration in steering wheel”

“5,000 miles on tires four months after purchasing car and overall wear was great, but drastically uneven on back tires compared to front tires. A new set of tires was required. Subaru claimed "tires were driven too far in too short of a time" and refused to cover them; however, we were able to get a "free" alignment with the new tires”

“Very poor quality tires put on new vehicles. The vehicle handled horribly on the road. Hopped on bumps, all over the road, no traction on icy/snowy roads. Was out of alignment twice. At 23000 miles 1 tire had almost no tread. New tires installed and now car is okay so far and in alignment. Contacted the company and Subaru covered $500.00 of the cost of new tires”

“Vibrations appear to have caused uneven tire wear”

“Had a wheel bearing go bad on left front, was replaced by Subaru at no cost to me”

“Wheel bearings went bad in right rear...had to fix. Was pretty bad, took tech more than normal time to fix. Went bad at about 20,000 miles...way too soon. Had similar issue with previous Subaru too”

“Excessive wind noise on the driver's side. I have had this looked at twice at the dealership”

“My Outback is very noisy. It's like the Outback has super thin glass or window seals that do a poor job at sound insulation or something. I've never noticed road noise from passing cars as much as I have in my new Outback”

“There was a rattle coming from the dash. It took two visits, plus a video of the rattling for the dealer to resolve the problem”

“Rattles in front suspension and ratles with plastic Dashboard .winter the engine is very noisy When is Cold”

“There has been a rattle in the dashboard since the car was new. The dealer can't find the rattle, but it is still there after one year”

“Occasional rattles while driving”

“Noise thought to be in dashboard, turned out to be in the engine compartment. Loose hose had to be clamped down”

“There is a rattle in/near the steering column when driving over rough roads. I have not been able to pinpoint the exact location yet”

“There's a minor but annoying dashboard rattle at certain speeds on rough pavement”

“Rattle in the dashboard on left side of dash. Worse in cold weather and on bumby roads”

“Rattle in dashboard during cold weather. Didn't rattle when I brought in for service and test drive with service advisor. Very annoying sometimes”

“There some kind of weird pump noise in back that apparently can't be fixed because it's "normal". Sometimes you can't turn off the radio without turning off the car”

“Dash rattle Driver seat rattle. Seat was replaced”

“Severe rattling/clicking from dash area where the "A" pillars meet the dash, both sides, when the body flexes in cold weather. Dealer claims they can't hear it even when in the car with me on a test ride. Also drivers side front door panel rattles, same as above”

“At highway speeds there was/is an excessively loud noise especially if there is any wind at the time. Subaru has a supposed fix for this problem. This fix did reduce the wind noise somewhat however not to my satisfaction”

“Since purchasing the vehicle, there is excessive wind noise when traveling over 40mph. Subaru has not been able to resolve this issue”

“Very high levels of wind noise when driving in strong crosswind or headwind conditions. Dealer states it is due to the luggage rack on top, but we don't agree. Still working through the issue”

“Driver's side door. Cross winds cause buzzing inside door”

“Both front door seal have windniise especially on cross winds”

“Noise at 50 mph and above not bad. Not noticeable if radio is on”

“it seems the weather striping around the windows allow air into the cabin causing sometimes a whistling noise and road noise infiltrates also”

“The noise of the wind passing by the car pent rates the passenger compartment”

“Wind noise around the front doors”

“Wind noise from driver's window. Window closed but sounds like it is slightly open. Particularly noticeable at highway speed”

“the front windows are noisy at high speeds. especially the passsenger side. they said it was a known problem and replaced both windows!! Still noisy!”

“outside mirrors made noise..subaru knew of problem and fixed”

“Excessive wind noise when windy outside”

“Very annoying wind noise while driving on highway”

“Crosswinds and highway speed resulted in crackling noise around front driver door window. Door seals replaced under recall. Crackling noise gone, but still a lot of wind noise”