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    CR Digital Archive

    January 2020

    Cover Story

    Got Bad Customer Service? How to Complain Well and Get Results
    Sick of getting the runaround when you have a billing or product problem? Learn how to get your issues solved quickly.
    How to Solve a Customer Service Problem Using Facebook or Twitter
    Follow CR's advice to increase your chances of success

    Special Report

    The Shocking Rise of Prescription Drug Prices
    Here’s why prices keep going up, plus how to combat the sticker shock—and still protect your health

    Lab Tests


    5 Ways to Help Your Roof Last Longer
    Some steps to improve your roof’s longevity are fairly simple

    Insights

    Key Changes on the New Nutrition Labels
    Enhancements to the Nutrition Facts panel are meant to help you eat healthier

    CR Health

    What Is a Processed Food?
    Follow the journey of 5 common foods from whole to processed

    Departments

    From Our President: A Bitter Pill to Swallow
    Consumer Reports examines why prescription drug prices are rising so sharply—and how to lower your drug costs
    Building a Better World, Together
    Join with us to make a safer, fairer, healthier marketplace
    Selling It
    Goofs, glitches, and gotchas spotted by our readers

    The January 2020 issue of Consumer Reports provides the latest ratings and reviews plus rigorous reporting on issues that impact consumers. Consumer Reports is one of the most trusted sources for information and advice on consumer products and services, with more than 7 million paying members.
    Become a Member or call 1-800-333-0663.