Consumer Reports Magazine

CR Digital Archive

January 2020

Cover Story

Got Bad Customer Service? How to Complain Well and Get Results
Sick of getting the runaround when you have a billing or product problem? Learn how to get your issues solved quickly.
How to Solve a Customer Service Problem Using Facebook or Twitter
Follow CR's advice to increase your chances of success

Special Report

The Shocking Rise of Prescription Drug Prices
Here’s why prices keep going up, plus how to combat the sticker shock—and still protect your health

Lab Tests

How to Shop for Roofing Shingles
Feel in over your head when it comes to choosing the right roof? Let CR's experts help you raise your roofing IQ.

5 Ways to Help Your Roof Last Longer
Some steps to improve your roof’s longevity are fairly simple


Key Changes on the New Nutrition Labels
Enhancements to the Nutrition Facts panel are meant to help you eat healthier

CR Health

What Is a Processed Food?
Follow the journey of 5 common foods from whole to processed


Building a Better World, Together
Join with us to make a safer, fairer, healthier marketplace
From Our President: A Bitter Pill to Swallow
Consumer Reports examines why prescription drug prices are rising so sharply—and how to lower your drug costs
Selling It
Goofs, glitches, and gotchas spotted by our readers

The January 2020 issue of Consumer Reports provides the latest ratings and reviews plus rigorous reporting on issues that impact consumers. Consumer Reports is one of the most trusted sources for information and advice on consumer products and services, with more than 7 million paying members.
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