2017 Chevrolet Silverado 2500HD Reviews, Ratings, Prices - Consumer Reports
The Silverado 2500 HD (for "heavy duty") and its near twin GMC Sierra 2500 are true rough and tumble workhorses, but with enough creature comforts and modern amenities, they serve as versatile mobile workplaces. High points include a diesel powertrain that's cultured and brawny, and an intuitive infotainment system. However, for day-to-day comfort, we'd avoid the super-stiff Z71 suspension.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.
Fuel Economy & Emissions
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Greenhouse Gas Greenhouse Gas The Greenhouse Gas Rating represents the amount of carbon dioxide the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
NA
Smog Rating Smog Rating The Smog Rating represents the amount of health-damaging and smog-forming airborne pollutants the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
NA

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
NA
2010
NA
2011
2012
NA
2013
2014
NA
2015
2016
2017
2018
2019
2020
2021
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Transmission Minor Transmission Minor Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.
Drive System Drive System Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
NA
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS standard. ESC available from 2009, standard from 2011. Side and head protection air bags available from 2011.
Road Test

The Silverado 2500 HD (for "heavy duty") and its near twin GMC Sierra 2500 are true rough and tumble workhorses, but with enough creature comforts and modern amenities, they serve as versatile mobile workplaces. High points include a diesel powertrain that's cultured and brawny, and an intuitive infotainment system. However, for day-to-day comfort, we'd avoid the super-stiff Z71 suspension.

The Duramax engine and Allison transmission employed make for an impressive team, allowing the truck to benefit from a swell of smooth flow of power and making towing a breeze. Towing capacity is 18,100 pounds. That powertrain helps the big rig sprint to 60 mph in 8.2 seconds. We measured 14 mpg overall -- 2 mpg less than what we measured in our last tested Silverado 1500 with the gasoline engine.

Seating
3 front, 3 rear
Drive Wheels
4WD, Rear
Warranty
Coverage varies among versions of this vehicle

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
extended cab
regular cab
crew cab
Transmissions Available
  • 6-speed Automatic
Engines Available
  • 6-liter V8 (360 hp)
  • 6-liter V8 (301 hp)
  • 6.6-liter V8 turbodiesel (445 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Chevrolet Silverado 2500HD owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

CD player

"It won't play or load cd."

Anonymous, OH (2017 Chevrolet Silverado 2500HD LTZ 6.0-L V8)
External music device interface (e.g., smart phone, MP3 player)

"The port for a flash drive sometimes just stops working. Start the truck, stop it, start it, doesn't make a difference... and then it does and it starts working again."

Anonymous, TX (2017 Chevrolet Silverado 2500HD WT 6.0-L V8)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"cooling system was low after 4000 miles. covered at next dealer service along with 2 other hidden recalls"

Anonymous, MI (2017 Chevrolet Silverado 2500HD LT 6.6-L V8 diesel)

"OnStar satellite antenna became unsealed, allowing rain and car wash water to enter onto headliner. Dealer replaced, but warned to avoid car washes with brushes. That is unreasonable. GM needs to either relocate those antennas farther back to avoid car wash brushes, or redesign them more dome-like to allow brushes to glide over antenna."

Grace M., WA (2017 Chevrolet Silverado 2500HD LTZ 6.6-L V8 diesel)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Steering linkage (includes rack and pinion)

"At 30,000 miles the steering stated to get tight. You could hear the power steering pump working too hard. The dealer determined that one of the tie rod ends was not taking grease. It took the dealership three attempts to get the tie rod end to accept grease. That fixed the problem."

Anonymous, MI (2017 Chevrolet Silverado 2500HD LTZ 6.6-L V8 diesel)
Steering wheel vibration

"steering wheel vibration at 65-75 miles per hour"

Anonymous, OR (2017 Chevrolet Silverado 2500HD LTZ 6.0-L V8)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

"Bearing keeper failure"

Jim D., GA (2017 Chevrolet Silverado 2500HD LTZ 6.6-L V8 diesel)
Stability control (ESC)

"I use this truck almost exclusively for towing a 5th wheel trailer. When the dash lights came on saying that there was a problem with the stability control and trailer brake control, I was scared. The truck and trailer did not seem any different as I drove it, but I cannot have issues with these two systems and feel comfortable driving the units. After two trys to fix the issue, the dealer said that the problem was a rear brake sensor. I have not towed since this repair. I received a questionnaire from Chevrolet about the issue shortly after getting the repair done. The repair was covered by warranty and a recall notice."

Anonymous, CO (2017 Chevrolet Silverado 2500HD LT 6.6-L V8 diesel)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Sensors (includes O2 or oxygen sensor)

"I was on a trip from Michigan to Washington State when the paticulate sensor connector failed and I was stuck in Boise ID while a new connector was flown to the dealership. Over the past year three of the eight glow plugs have failed and required replacement. It takes about one week to complete each of the glow plug changes. Waiting for the remaining five glow plugs to fail."

Anonymous, MI (2017 Chevrolet Silverado 2500HD LTZ 6.6-L V8 diesel)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Heater system

"Fan would go on delayed, the doors wouldn't close tight if windows were up, they said the cab filter was plugged and that was why. They fixed it and it has been OK"

Sandy W., NY (2017 Chevrolet Silverado 2500HD LT 6.0-L V8)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"Diesel glow plug failure indicated but glow plug replacement didn't fix. Occurred 6 times causing check engine light to come on and remote start feature to be disabled. Finally dealer replaced computer. Has occured one more time but have not taken back to dealer to loose use for another three of four days."

Jim D., GA (2017 Chevrolet Silverado 2500HD LTZ 6.6-L V8 diesel)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Paint (fading, chalking, cracking, or peeling)

"The paint when new must not have been cured and rain or water contaminated the paint which etched the paint and will not come out (black). I have had many new cars and none have spotted like this before"

Anonymous, CA (2017 Chevrolet Silverado 2500HD LTZ 6.6-L V8 diesel)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"All of these systems quit working while we were towing a 10,000# fifth wheel trailer. This truck is used 98% for towing. Dealer reflashed the computer three times. An independent mechanic decided it was the grounding between the two vehicles, and added another grounding wire from the trailer to the truck frame. Problem solved."

Anonymous, CO (2017 Chevrolet Silverado 2500HD LT 6.6-L V8 diesel)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Antifreeze leaks

"The coolant light repeatedly came on. Was taken to the dealer for repair."

Anonymous, PA (2017 Chevrolet Silverado 2500HD LT 6.6-L V8 diesel)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Coolers and lines

"Transmission would overheat when using plow, which it was supposed to handle."

Sandy W., NY (2017 Chevrolet Silverado 2500HD LT 6.0-L V8)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

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