In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"We experienced EXTREME cold (-40 wind chill) and the touch screen stopped working. The climate control system does not have any way to be controlled without the touch screen so we were exposed to the extreme cold during the drive. Other functions of the vehicle were also affected. The vehicle doors would not unlock. This was an electronic problem, not mechanically frozen."
Anonymous, MI (2019 Jeep Cherokee Limited 3.2-L V6)"Display screen freezes, requests passcode entry but no passcode has been needed/ created. Unable to use any features of entertainment system when this happens."
Anonymous, CT (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)"After startup the display screen displays horizontal lines and freezes. It will return to normal after 10-15 minutes and a car power down and restart."
Anonymous, SC (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)"The screen simply stopped working."
Anonymous, MI (2019 Jeep Cherokee Latitude 3.2-L V6)"Software installed at factory was out of date. New version was installed by the dealer under warranty."
Anonymous, SD (2019 Jeep Cherokee Overland 2.0-L 4 Cyl turbo)"8 in dash computer had to be replaced"
Anonymous, OH (2019 Jeep Cherokee Limited 3.2-L V6)"dash cluster replaced under warranty. info center replaced under warranty"
Anonymous, OH (2019 Jeep Cherokee Limited 3.2-L V6)"I don't like that I have to choose a primary phone to work while driving. I would like both of our phones to work at the same time......like Toyota's"
Anonymous, PA (2019 Jeep Cherokee Limited Unsure)"Harsh noise when certain music or speech is on"
Miles D., AL (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)"The touch screen started intermittently behaving as if someone was rapidly and randomly touching it all over the screen. Seemed like it would have to be a hardware issue, but it was completely fixed by a software update. Clearly, people have forgotten how to program computers. It is ridiculous."
Anonymous, OR (2019 Jeep Cherokee Latitude 2.4-L 4 Cyl)
"We experienced a specific problem with my iPhone not being able to change time zones while connected to the vehicle via USB. We drove from Michigan to Chicago and the phone does not change zones in either direction. The phone has to be disconnected and restarted to update to the correct time zone. This ONLY happens while connected to the vehicle via USB."
Anonymous, MI (2019 Jeep Cherokee Limited 3.2-L V6)