Product Reviews

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The Kia Sorento is a "tweener," playing in the space between small crossovers such as the Honda CR-V and midsized vehicles like the Toyota Highlander. Splitting segments like that allows the Sorento to be city friendly while offering accommodations, storage, and features akin to larger vehicles. For some shoppers, this Goldilocks package lands in the sweet spot.
Alerts
There are 6 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
NA
2010
2011
2012
2013
2014
2015
2016
2017
2018
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
NA
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
NA
2010
2011
2012
2013
2014
2015
2016
2017
2018
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS available, standard from 2007. ESC standard from 2007. Side and head protection air bags standard from 2011.
Road Test

The Kia Sorento is a "tweener," playing in the space between small crossovers such as the Honda CR-V and midsized vehicles like the Toyota Highlander. Splitting segments like that allows the Sorento to be city friendly while offering accommodations, storage, and features akin to larger vehicles. For some shoppers, this Goldilocks package lands in the sweet spot.

The new looks are backed up by substance, manifested in a comfortable ride, quiet cabin, and reassuring handling -- not to mention the peace of mind that comes with driving an SUV deemed a Top Safety Pick by the Insurance Institute for Highway Safety.

Seating
2 front, 3 rear, 2 third
Drive Wheels
AWD , Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 6-speed Automatic
Engines Available
  • 2-liter 4 turbo (240 hp)
  • 2.4-liter 4 (185 hp)
  • 3.3-liter V6 (290 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Kia Sorento owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

“When entering navigation directions, the display would freeze while looking up the address. Kia replaced the radio and did a software update. Problems resolved”

James L., CA (2016 Kia Sorento SXL 3.3-L V6)

“I installed an update to the navigation system & the whole system locked up”

Anonymous, NV (2016 Kia Sorento SXL 3.3-L V6)
Display screen goes blank

“I had one incident that the display was black, but the radio was playing. Software update and new radio fixed issues”

James L., CA (2016 Kia Sorento SXL 3.3-L V6)
Backup or other camera/sensors

“Within the first month, the backup camera failed, producing a blue screen. The camera was replaced under warranty, although the replacement camera shows more distortion than the factory original”

J W., VA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Display screen difficult to see

“In bright light it is very difficult to see backup camera display”

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

“Playing my music on my phone doesn't work on UVO3 system”

Anonymous, CA (2016 Kia Sorento LX 3.3-L V6)

“UPON TAKING DELIVERY OF THE VEHICLE THE RADIO QUIT WORKING WHEN WE RETURNED HOME FROM THE DEALERSHIP”

Richard C., MA (2016 Kia Sorento SX 3.3-L V6)

“Sometimes it won't turn on - intermittent”

Thomas V., PA (2016 Kia Sorento SX 3.3-L V6)

“It intermittently quits and restarts whenever it feels like it. We had the radio/navigation system replaced a year ago, but it didn't solve the problem”

George R., UT (2016 Kia Sorento SXL 3.3-L V6)

“Push button on wheel to use phone does not work”

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

“Sun roof inoperative”

G D., TX (2016 Kia Sorento SXL 3.3-L V6)
Cruise control

“Cruise control also quits intermittently. The car must be turned off to get it to come back on (very inconvenient for highway driving)”

George R., UT (2016 Kia Sorento SXL 3.3-L V6)
Exterior lights (other than headlights)

“Purchased tow package with car. Trailer light connection did not work. Had it repaired under warranty”

Michael D., OR (2016 Kia Sorento SX 3.3-L V6)
Heated or cooled seats

“Heater in the driver seat worked intermittently then stopped at all. still repairing it”

Anonymous, AZ (2016 Kia Sorento EX 3.3-L V6)

“Rear seat heater have not worked since purchase”

Anonymous, WI (2016 Kia Sorento SXL 3.3-L V6)
Horn

“It just quit working”

Anonymous, CA (2016 Kia Sorento Unsure 2.4-L 4 Cyl)
Interior lights

“A wiring defect was causing a fault, which was continually blowing fuses and causing the interior lights to fail”

Anonymous, CA (2016 Kia Sorento SX 3.3-L V6)
Keyless entry

“Lock/latch on rear hatch failed. could only be opened using emergency release. Dealer replaced lock unit”

Joseph D., CT (2016 Kia Sorento LX 3.3-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

“A faulty valve near the compressor was causing a gradual loss of pressure in the AC system. The valve was promptly replaced and the system was recharged by the dealer”

Robert B., ON (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

“IT WAS A LOOSE CONNECTION ON TUBING EXITING THE COMPRESSOR. THE DEALER CORRECTED IT AND TOPPED UP THE CHARGE OF REFRIGERANT, NO FURTHER PROBLEM”

R B., ON (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

“A/C was not cooling properly. Compressor was replaced and is now working satisfactorily”

Don W., TX (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Automatic climate control

“Temperature control is badly calibrated and erratic”

James L., CA (2016 Kia Sorento LX 2.0-L 4 Cyl turbo)
Blower (fan) motor

“Blower fan hums at times”

Anonymous, FL (2016 Kia Sorento Unsure 3.3-L V6)
Evaporator

“leaked and had to be replaced”

Stephen C., SC (2016 Kia Sorento SXL 3.3-L V6)

“evaporator froze up no cool air would blow especially on long drives in summer”

Anonymous, TX (2016 Kia Sorento LX 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

“Weather stripping on drivers side door has become worn to the point of leaking three times in 23000 miles. The Manufacturer states it is my fault for rubbing against it when I enter/exit the vehicle. I have never had this problem with any other vehicle I have owned. Many of the trips I take are over 100 miles and almost all are over 10 miles due to the fact I live in an urban area (10 miles to the store)”

Michael M., ME (2016 Kia Sorento SXL 3.3-L V6)

“The weather stripping on the driver rear door rattles all the time at low speeds”

Chris X., CA (2016 Kia Sorento SXL 3.3-L V6)

“In winter, wIndshield fogs up badly inside the car, even dripping onto the floor. Need to wipe down entire front windshield. Dealer says "it's normal." It isn't”

Linda B., CA (2016 Kia Sorento LX Unsure)
Squeaks or rattles

“It's in the headliner”

Anonymous, NY (2016 Kia Sorento SX 3.3-L V6)

“Same as the issue with the weather stripping. It rattles at low speeds”

Chris X., CA (2016 Kia Sorento SXL 3.3-L V6)

“Metal on metal scritching sound when making left turns”

Linda B., CA (2016 Kia Sorento LX Unsure)
Wind noise

“Wind noise occurs at highway speeds. Driving around town at city speed limits, there is no noise”

Anonymous, AR (2016 Kia Sorento EX 3.3-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

“Exterior door handle pieces started falling apart. Kia fixed the door handle under warranty”

Jonathan F., ON (2016 Kia Sorento EX 3.3-L V6)
Sunroof

“Sunroof do not slide freely. Have been adjusted last year after it was stuck open but was still looking working hard to close and after winter this spring it's significantly harder to slide back. Will have to address the issue to de dealer in next maintenance appointment”

Mathieu L., QC (2016 Kia Sorento EX 3.3-L V6)
Tailgate, hatch or trunk

“Rattle and loose”

Anonymous, IL (2016 Kia Sorento L 2.4-L 4 Cyl)
Windows

“Replaced windshield due to rock chip causing a crack”

Anonymous, WA (2016 Kia Sorento SX 3.3-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“no”

Anonymous, MN (2016 Kia Sorento Unsure 2.4-L 4 Cyl)

“Engine like came on, Took to dealer and they replaced something in the computer, 3 ours to fix issue”

Mark P., FL (2016 Kia Sorento SX 3.3-L V6)

“car suddenly would not go more than 10 mph had to drive in break down lane to get home”

Anonymous, MA (2016 Kia Sorento Unsure 2.4-L 4 Cyl)
Oil leaks

“Oil filter is a cartridge type. It has to be seated perfectly or oil leaks. The leak is minimal but it seems only the deal knows how to install it correctly, they are also very aware of the problem when calling them. They claim you must use OEM kit only”

David C., PA (2016 Kia Sorento EX 3.3-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

“Transmission shifts very hard when first starting to move - especially if vehicle has been sitting for some time”

Anonymous, SK (2016 Kia Sorento SXL 3.3-L V6)

“Explained as part of the transmission replacement”

Anonymous, VA (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

“Transmission get in neutral for a short time between 2nd and 3rd gear when cold on hard acceleration causing a rough shift. Transmission computer has been updated with a revised software and problem has been solved”

Mathieu L., QC (2016 Kia Sorento EX 3.3-L V6)
Slipping transmission

“rams will race to5 or 6 without the car moving faster ;as though it were in neutral”

Anonymous, SC (2016 Kia Sorento LX 2.4-L 4 Cyl)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

“Car needs constant correction when is driving in highway and street”

Anonymous, GA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Ball joints

“KIA recall”

Anonymous, ON (2016 Kia Sorento SX 3.3-L V6)
Steering linkage (includes rack and pinion)

“Steering was knotching. Took 3 attempts to fix”

Ronald C., CA (2016 Kia Sorento SXL 3.3-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

“Engine experienced "stalling " "rich running" in September - 12 days in the shop remedied with some sort of new sensor. 7 months later engine blew. 17 days in the shop & counting”

Anonymous, VT (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

“After 2 repair sessions, Kia placed new engine in car. No problems since”

Scott R., PA (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)
Turbo or supercharger

“At 15500 miles engine shut down. Kia replaced plugs and wires. Mechanics said turbo failed. 1000 miles later engine failed again. Kia had for 5 weeks, could not fix. Replaced engine, turbo charger”

Scott R., PA (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Paint (fading, chalking, cracking, or peeling)

“Trim in edge with f door peeling - Rust in driver door”

Anonymous, MD (2016 Kia Sorento SXL 3.3-L V6)

“HOOD HAD PAINT DEFECTS WHEN WE BOUGHT & NOTICED LATER. DEALER HAD IT REPAINTED SATISFACTORIALLY”

Marjie H., KS (2016 Kia Sorento LX 2.4-L 4 Cyl)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

“Transmission shifts hard down when decelerating. Kia can't figure it out even after rebuild”

Ronald C., CA (2016 Kia Sorento SXL 3.3-L V6)

“Transmission downshifted rough at about 30 mph. Kia agreed and replaced transmission under warranty. New transmission solved problem. Kia was very responsive in taking care of the problem”

Anonymous, VA (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Calipers

“Calipers forced the pads to seize to the disc”

Anonymous, ON (2016 Kia Sorento SX 3.3-L V6)
Parking brake

“electronic parking brake locked up and would not release”

Edward S., PA (2016 Kia Sorento SXL 3.3-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Battery (not hybrid or electric)

“two days after buying the kia the battery was dead dealership replaced it no charge”

Anonymous, MA (2016 Kia Sorento Unsure 2.4-L 4 Cyl)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Muffler

“Something in the muffler broke internally. It was repaired under warranty”

Anonymous, NY (2016 Kia Sorento LX 2.4-L 4 Cyl)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Electrical failure

“I was driving down the street and the car completely shut down. If I were on the freeway it would have been disastrous. Had the car towed to the dealership and it took them a week to figure out what was wrong. That was very disconcerting. A few months later I had an engine warning light go on and took the car immediately to the dealer. They spent another week figuring out the issue. I have had more problems in one year with this Kia than with any other car I have ever owned”

Lorna R., CA (2016 Kia Sorento SX 2.4-L 4 Cyl)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

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