Car Brands Ranked by Owner Satisfaction

Owners tell us about the models they love—and the ones they don’t

Owner satisfaction by brand - Genesis G70

Consumer Reports measures owner satisfaction through our auto surveys, where we ask members whether they would buy the same car again if given the chance. CR members shared the experiences they’ve had with more than 500,000 vehicles in our 2018 Auto Surveys.

We present an owner satisfaction score for each model based on an analysis of the responses, and we also have ratings for driving experience, comfort, and value. (These can be seen on the car model pages.) Owner satisfaction is one component—along with road test data, reliability survey results, and safety assessments—of the CR Overall Score.

MORE ON SATISFACTION AND CAR RELIABILITY

Owner satisfaction tends to track with how well a model fulfills its promise. Cars like the Chevrolet Corvette and Toyota Prius tend to shine, as they not only deliver on the core expectations (performance and fuel economy, respectively), but they are also very livable cars with thoughtful touches.

The brands that stand out have consistent virtues across their product line. The following chart shows those brands that satisfy owners the most, based on vehicles that were from 1 to 3 years old at the time of the survey.

TeslaPorsche, and Genesis again claim the top spots on the list. These brands have few products, making it easier to have consistent satisfaction.

SubaruAudiToyota, and Honda have been regulars among the top 10 satisfying brands. AcuraInfiniti, and Nissan continue to rank at the bottom.

Click through the brand names for direct access to model ratings.